| Regression |
- 'Slow performance on Opportunity Trend reports on SDB: Swarm - 38184432 - Berkadia Commercial Mortgage LLC - Swarm - 38184432 - Berkadia Commercial Mortgage LLC - Opportunity Trends Report Type More details in parent investigation. The Opportunity Trend report type uses a special table, core.trend_interval_lookup, to map opportunity history start and end dates into month boundaries for intervals. The join expression for core.trend_interval_lookup is trunc(oh.last_update)+1 = intl.start_date AND (nvl(trunc(oh.valid_through), 9000-01-01 00:00:00 ) = nvl(intl.end_date, 9000-01-01 00:00:00 )) There is a functional index on this table designed to be used for this join, and it works well on Oracle. On SDB, the index has the definition below ietrendintervallookupfunc lsm (start_date, COALESCE(end_date, 9000-01-01 00:00:00 ::timestamp without time zone), interval_date) The COALESCE expression in the index doesn t match the NVL expression in the join condition, and so the index is not used. The join expression needs to be adjusted on SDB (only) to match the index. Marked Fixed as JUNYOUNG.LEE requested in changelist #43191555 Verified on both Oracle and SDB, and also run the ftest locally. Marked Fixed as JUNYOUNG.LEE requested in changelist #43142232 Marked Fixed as JUNYOUNG.LEE requested in changelist #43104718 Hi @Pipeline Experience Team , Hope you guys are doing great !! Customer has still facing the same issue and it is hindering their work. Cx has requested for any temporary measure or workaround possibilities until permanent fix. Because of cx activities dependent on this feature. CC: @HARI RAGHAVA J @Abhijeet Bhol Swarm - 38184432 - Berkadia Commercial Mortgage LLC - Swarm - 38184432 - Berkadia Commercial Mortgage LLC - Opportunity Trends Report Type Impact Information Original Severity Level: 3 Multiple cases from different customers?: No Previously working functionality STOPPED working?: No Over 50% of users on Production (non-Sandbox) are blocked without any workaround?: Yes It s preventing an upcoming deployment, release, or milestone?: No Red Account?: No Executive Involved?: No Government Cloud?: No European Union Operating Zone?: No Reviewed by: Abhijeet Bhol
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| Missed_UseCase |
- '[P3: 1 Case] The Pipeline Inspector Shared List View displays filters differently for the creator and other users. The Pipeline Inspector Shared List View is exhibiting inconsistent filter behavior between the creator and other users. For instance, When USER A creates a Pipeline Inspector List View titled Opportunities CY , she applies a Close Date filter set to Close Date greater than or equal to 1/1/2025 and less than or equal to 12/31/2025 and share it to others. When USER B accesses the same List View, the Close Date filter is displayed as Close Date greater than 1/1/2025 and Close Date less than 12/31/2025 . Although the it appears to be a visual bug , records are displayed based on the orginal list view that s configured by USER A. -This is a UI bug, Records under the Shared filter appear to be correct and fit the criteria defined in the original list view -NOTE: Creating this bug as per the internal discussion with Chris Bernt here as per his approval: https://salesforce-internal.slack.com/archives/C0240LCAV0U/p1758659963490629 workW Workaround: Try cloning the shared list view to create your own version, which will show the filters correctly. @Pinder Johal / @Sarah Li can we have this bug triaged please ?'
- '[P3: 1 Case] We should improve the error message when a Path fails to load in Setup > Path Settings #################################################### SUMMARY: We should improve the error message when a Path fails to load in Setup Path Settings #################################################### REPRODUCER: 1. Create a new Object (Application__c) with the following information: - API Name: Application__c - Entity name: Application (No need to add any additional fields.) 2. Deploy the attached local.zip file via Workbench. i.e. go to migration tab Deploy and upload the zip file. This deploys a custom picklist field Status__c on Application__c, and a new Path which references it. 3. Once deployment is finished, login to the org. 4. Go to Setup Path Settings, and click Edit on the freshly deployed Path, ApplicationPath1. Observe the error. In this particular scenario, the error is because the picklist field is inaccessible. This is because when a custom field is deployed, unless a Profile etc. is deployed with it, the field is inaccessible for everyone by default. The error itself can be fixed by granting the field access to admin user. However, the error message is too generic for the customer/support to know it. We should improve the error message. #################################################### CAUSE: It seems Aura javascript code is showing the error message directly from the server. In the server side, the error message is set in PathAssistantModel.java, i.e. inside the PathAssistantModel constructor: PathAssistantModel( HelpService helpService, PathAssistantUtil pathAssistantUtil, PathAssistantService pathAssistantService, ServerUrlUtil serverUrlUtil, PermAndPrefUtil permAndPrefUtil, GackUtil gackUtil, LabelService labelService) { this.helpService = helpService; this.pathAssistantUtil = pathAssistantUtil; this.serverUrlUtil = serverUrlUtil; this.labelService = labelService; this.isLightning = permAndPrefUtil.isEnabled(S1DesktopAccessCheck.CAN_SEE_DESKTOP) permAndPrefUtil.isEnabled(NonModularUserPreferencesSettingAccessCheck.USER_PREFERENCE_LIGHTNING_EXPERIENCE_PREFERRED); try { ... } } catch (QuickFixException
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| Doc |
- 'Salesforce Maps Help: Enhanced User Experience Folder Permissions Influences Access to Other Users Folders When EUE is enabled we have an improved behavior over v1. The system checks two conditions to grant permissions when copying data to other user folders: If folder permissions are disabled - The user automatically gets create and modify rights If folder permissions are enabled - The user only gets create and modify rights if: User role support is active, AND There are subordinate users for the user triggering the Copy To action, AND The current second user is included in the list of subordinates Can we please document this somewhere? STR Log in to a Salesforce org that is version 252.11 V2 or newer. Make sure there are other users with the same role as you. Confirm that the User Folder is visible, ensure your user or profile is assigned to a permission group with the ‘Show User Folders’ and ‘Folder Administrator’ permissions enabled. Confirm that the ‘Folder Permissions’ setting is enabled under Maps Settings (Setup → Installed Packages → Configure next to the Salesforce Maps package → Settings → General tab). Go to the Maps app. Locate a marker layer from a corporate or personal folder, click the three vertical dots, scroll down the list, and select ‘Copy To’. Expand the role your user is assigned to and find another user with the same role. Depending on whether ‘Folder Permissions’ is enabled and whether the user you are trying to share with is a subordinate or not, you will be able to share. In V1, you can share either way. Updated Considerations for Using the Enhanced User Experience . Added row for Folder Permissions. @Lance Santin I created doc request here, please let me know if this makes more sense via help docs or if a knowledge article would be more suitable. @Jimmy Kaur Decided to never this WI on 7/18/25 as part of a grooming session. @Alex Hoang will submit the intake req to Lance s team. Adding to next sprint. https://salesforce.quip.com/kH7nAwakyscp#temp:C:CcKe7d53bc5647d449785beb8065 46017517-SF - The Just One Project - [SF Maps][User Folders] ‘Folder Permissions’ Setting Controls Access to User Folders for Users with the Same Role. V1 to V2 Regression Impact Information Original Severity Level: 3 Multiple cases from different customers?: No Previously working functionality STOPPED working?: Yes(since 2025/6/10 UTC)(Case creation date) Over 50% of users on Production (non-Sandbox) are blocked without any workaround?: No It s preventing an upcoming deployment, release, or milestone?: No Signature Severity 1 Case in OrgCS with CIC engaged?: No Red Account?: No Executive Involved?: No Access/Operation Restricted Environment: None Reviewed by: Shiksha Vakil
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| Performance |
- "Don't trigger apex invalidation when flipping SalesblazerInGuidanceCenter perm Subject : Don t trigger apex invalidation when flipping SalesblazerInGuidanceCenter perm While looking at the current customer case, we noticed that bt value ( SalesblazerInGuidanceCenter) is changing when user log in as part of TRANSPARENT_REAGGREGATION. We do have another perm which is onboard themselves to be excluded from apex invalidation ( https://gus.lightning.force.com/lightning/r/ADM_Work__c/a07EE00001QlLDIYA3/view). This is causing performance problems in org. Can you exclude this perm from apex invalidation? We do see this perm in BT history for so many orgs. You can read more about this here (https://confluence.internal.salesforce.com/display/APEX/How+to+handle+Apex+invalidation+for+org+permission+changes ) @Sandip Patel Can you pls confirm if this bug is still a P1? How often does the customer run into the issue and also the business impact? I m leaning towards downgrading this to a P2/P3 since the usage for Salesblazer is low, but the issue here seems to be related to enabling another perm and it s causing some side effects. Pls let us know, thanks Transfer this bug based on the ownership of this org perm SalesblazerInGuidanceCenter Signature - 466904121 - O2E Brands Inc (Future 1-800-GJ) - Getting Apex Brownout Mitigation error when performing the API requests at random intervals Impact Information Original Severity Level: 3 Multiple cases from different customers?: No Previously working functionality STOPPED working?: No Over 50% of users on Production (non-Sandbox) are blocked without any workaround?: Yes It s preventing an upcoming deployment, release, or milestone?: No Red Account?: No Executive Involved?: Yes Access/Operation Restricted Environment: None Reviewed by: Sai Krishna Kaparapu
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| ThirdParty |
- 'Precesily Address Correction Bug [Expected Release Data 1/28] This is a blanket bug to track all the investigations and bugs across the geocode address. Our expected release date is 1/28, and we will update once it s done. When requesting an update, please respond to the thread where the address is created. Please do not create a new chat. A new version of the data has been released. Please check if the issue has been resolved. If not, let me know in this thread, and I will create a bug. I will be closing this bug shortly.'
- "[Bug with Case][Data] In SF Maps ZIP Code 47618 is listed under Available Shapes when it should not be because it's a PO Box zip code Please see attached video for demo. In SF Maps ZIP Code 47618 is listed under Available Shapes when it should not be because it s a PO Box zip code. This shouldn t be an available shape based on this article: https://help.salesforce.com/s/articleView?id=000380832 type=1 and this website. This is an example of the request: curl https://internal.na.sfmapsapi.com/boundary/search/2 \ -H accept: application/json, text/plain, / \ -H accept-language: en-US,en;q=0.9 \ -H authorization: Browser SOMETHING SECRET \ -H content-type: application/json \ -H orgid: 00DOx00000C2IRlMAN \ -H origin: https://business-connect-5561-dev-ed--maps.scratch.vf.force.com \ -H priority: u=1, i \ -H referer: https://business-connect-5561-dev-ed--maps.scratch.vf.force.com/ \ -H sec-ch-ua: Not(A:Brand ;v= 99 , Google Chrome ;v= 133 , Chromium ;v= 133 \ -H sec-ch-ua-mobile: ?0 \ -H sec-ch-ua-platform: macOS \ -H sec-fetch-dest: empty \ -H sec-fetch-mode: cors \ -H sec-fetch-site: cross-site \ -H user-agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/133.0.0.0 Safari/537.36 \ --data-raw { overlay : USA , level : 4 , filters :[{ field_id : usa_admin2 , operator : equals , values :[ INDIANA ]}]} Steps to Reproduce Navigate to Maps . Click on saved. click on personal. click on the +New Button. Click on the shape layer. Add some label and then click next. Under shape selection, make sure the country is United states. Choose zip codes in the I want to see... section. Click on Add filter. choose state = Indiana. Under available shapes, 47618 is showing as a zip codes even though it is a point zip. with the help of button, move this zip code to selected shapes and click save and plot. After plotting the shape layer, click three vertical dots and click on the zoom the map to fit your data and you will be able to see that it is redirecting to ocean Confirmed that this is a postal point that exists in the current and previous layer vintages. The Maps data insertion process does not exclude postal points. A potential fix could be to update this process for the next layer vintage, but could the exclusion of postal points cause an issue with the layer parity requirement for TP export to Maps functionality? cc @Hank Scurry @Michael Occhineri @Fernando Vargas @Alex Hoang , @Fernando Vargas should this be moved to off platform or does it stay on our team now that @Jason Kollars has joined us? 469846593 - MH Equipment Corporation - 469846593 - MH Equipment Corporation- [SF Maps][Shape Layer] With EUE enabled, the point ZIP 47618 is trying to plot in the ocean at coordinates (0,0) Impact Information Original Severity Level: 3 Multiple cases from different customers?: Yes (469846593) Previously working functionality STOPPED working?: No Over 50% of users on Production (non-Sandbox) are blocked without any workaround?: No It s preventing an upcoming deployment, release, or milestone?: No Signature Severity 1 Case in OrgCS with CIC engaged?: No Red Account?: No Executive Involved?: No Access/Operation Restricted Environment: None Reviewed by: Shiksha Vakil
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| Gack |
- "[Gack on: v244.6.1]'U#80.200008ff (Check_In): cannot call getTheColumnCommon() with a composite field' Hi @Mohammad Afraz Mohammad Ahsan , I have a case associated with this bug. The customer is inquiring about the possibility of publishing a known issue for this problem since it has not been resolved yet. Hi @Mohammad Afraz, I have a case related to this bug. Customer is asking when this issue will be fixed and how will they know the scheduled fix has been released. As there is no known issue created, we are not sure on this, so could you please confirm on the same. @AP Galaxy User, it looks like the gack here is occurring because changes made as part of this work record are calling CompoundCustomFieldInfoImpl#getTheColumnCommon, which is an unsupported operation. The invocation at FieldHistoryTracking.java:264 needs to either skip compound custom fields or handle the exception. @AP Galaxy User, it looks like the gack here is occurring because changes made as part of this work record are calling CompoundCustomFieldInfoImpl#getTheColumnCommon without"
- "[Gack on: v248.19.1]'UNKNOWN_EXCEPTION: An unexpected error occurred' [Filter insert throwing null error] Reviewer for Test Suites was updated from null to Shalini Gautam Test Suite Manual test was attached to the record. Manually verified it on local. Closing the bug. @Shalini Gautam @Sagar Kamat Should we at least backport this to 252?"
- "[Gack on: v242]'[Lightning-JS-Gack] (873063214) markup://runtime_sales_cadence:cadenceDetailsWrapper error: Uncaught Error in $A.getCallback() [Cannot read properties of undefined (reading 'setParams')]' Hello @Michael Kuszczak, I have been reported with one more case 44110362 with the same issue could you please help us with the latest update on this, as there are multiple users in customer org who are facing this issue. org62: 36153330 Org id: 00Dj0000001rk5P System Admin Login Access: [email protected] One of the Affected user: [email protected] cc: @Sonam Vasav The gack reproduces when sending email/call with cadence during the process navigating somewhere else"
|
| Feature_Request |
- "[LEX Notes] - Rich Text Editor is shrinked when Notes is created using Salesforce Mobile App. Summary: When we create a note in Mobile app with a lot of content such that we have to scroll the rich text editor, save the note and open it, we observe that the rich text editor is shrinked and not all the content of the Note is visible. The height is set to the optimal size when we touch the screen for the keyboard to come up and then remove the keyboard. Issue happen with following devices and versions iPhone 15 + iOS 17.2 + Salesforce App 252.010 iPhone 15 + iOS 17.2 + Salesforce App 250.020 Pixel 7 + Android 14 + Salesforce App 252.010 Pixel 7 + Android 14 + Salesforce App 250.000 Steps To Reproduce: Login to the Salesfoce Mobile App Navigate to Menu - All Items - search and open Notes create a new note with 5 to 6 lines of random text and sabe Now open the note, observe that only 3 to 4 lines are visible, the rest is hidden Expected: Whole Content in the rich text editor should be visible. Actual: Only a part of the content is visible. Analysis: The height of the rich text editor has to be reset to auto everytime the note is loaded. When the note is created, clientHeight in noteEditorMobileQuillController.js in the resizeEditorAfterTouch method is set to editor height after the keyboard is up. This clientHeight is not resetted when the note is opened again. and the same height is used which is set when the keyboard is up. Notes is in maintenance mode and at this point we are only fixing high impact bugs Standard - 469030857 - Hannover Rück SE (Org for Production) - Some text in the notes isn't fully visible on the mobile app Impact Information Original Severity Level: 3 Multiple cases from different customers?: No Previously working functionality STOPPED working?: No Over 50% of users on Production (non-Sandbox) are blocked without any workaround?: No It s preventing an upcoming deployment, release, or milestone?: Yes (on 2024-11-27 15:45:00 UTC) Signature Severity 1 Case in OrgCS with CIC engaged?: No Red Account?: No Executive Involved?: No Access/Operation Restricted Environment: None Reviewed by: Himanshu kumar Sinha
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| Accessibility |
- '[P2: 1 Case][Accessibility] Table Column Width is read by the screen reader in English regardless of the org language on account hierarchy #################################################### SUBJECT When navigating on a table under account hierarchy the screen reader mentions column width in English after the table header Account name is read in the org s default language. Actual Result: When navigating on a table under account hierarchy the screen reader mentions column width in English Expected Result: When navigating on a table under account hierarchy the screen reader should column width in the org s language #################################################### REPRODUCER: Server: login.salesforce.com User: [email protected] / test1234 Steps: Navigate to an account (Cuentas) and open it Go to View account hierarchy (image below) Turn on the screen reader if you have not yet Navigate to the table by using the tab key Notice that the screen reader mentions column width slider 350 (in English) after the table header Account name (Nombre de la cuenta) in Spanish (check image below) Note: WCAG Success Criteria: 3.1.2 Language of Parts Impact: Difficult to Finish Code snippet (if applicable): input type= range min= 20 max= 1000 aria-label= Account Name Column Width Related GUS: N/A #################################################### CAUSE: Creating a bug as per CCE guidelines: http://sfdc.co/cce-a11y ############################################ SOLUTION/WORKAROUND #################################################### CUSTOMER IMPACT VirtualTreeGrid is not owned by Lists. Debugging the default value is coming from https://sourcegraph.soma.salesforce.com/perforce.soma.salesforce.com/app/main/core@HEAD/-/blob/ui/aura/aura-components/components/ui/virtualDataGridLib/columnResize.js?L22 Consumers can override passing a custom resizableColumnsConfig to the tree grid with a customized assistive text. https://sourcegraph.soma.salesforce.com/perforce.soma.salesforce.com/app/main/core@HEAD/-/blob/ui-sfa-components/components/sfa/hierarchyFullView/hierarchyFullView.cmp?L117 Support - 468097683 - Telefonica Brasil S.A. - [Accessibility] Table Column Width is read by the screen reader in English regardless of the org language on account hierarchy Impact Information Original Severity Level: 4 Multiple cases from different customers?: No Previously working functionality STOPPED working?: No Over 50% of users on Production (non-Sandbox) are blocked without any workaround?: No It s preventing an upcoming deployment, release, or milestone?: No Signature Severity 1 Case in OrgCS with CIC engaged?: No Red Account?: No Executive Involved?: No Access/Operation Restricted Environment: None Reviewed by: Carden Wyckoff
|
| WAD |
- 'Task List Views filtering on "Name equals to " shows no results despite Task records existing with a blank WhoId Steps to Reproduce 1) create a multiple task with blank whoId(Name) 2) Filter base on Name equals to (blank) Actual: Return NO records Expected : It should return all the blank whoId(Name) records This is behaving as expected. When we search Name= blank , it means search for task who s contact s name (WhoId name) is blank. In this case the tasks were not attached with any contact so no result came. When we search Name ID= blank , it means search for task who s contact id is blank(null) ,means task who dont have contact attached. So we got result as the task was not attached to any contact. C Tier3 - 36337214 - Sumitomo Mitsui Trust Club Co., Ltd. - Task List Views filtering on "Name equals to " shows no results despite Task records existing with a blank WhoId Impact Information Original Severity Level: 4 Multiple cases from different customers?: No Over 50% of the users are impacted?: No Previously working functionality STOPPED working?: No Unable to complete key-business with no workaround?: No It s preventing an upcoming deployment, release, or milestone?: No Red Account?: No Executive Involved?: No Government Cloud?: No Reviewed by: Yosuke Murakami
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| Infra |
- '[pending moratorium] Streamer on Prod5 has run out of capacity due to length of EAAS Day0 issue See W-17093538 for details around EAAS Day0 issue Because so many orgs enabled EAAS during the time the EAAS Day0 topology and EAAS Day0 topology had to drop messages, it meant DAY0_DONE calls were not sent to Streamer, which means there s many orgs in I state that are holding Day0 capacity. This means though that other orgs can t process their Day0s since there s no capacity. We need to free up capacity on Streamer so orgs can process. Plan described here: https://salesforce.quip.com/OHMeAWKiCJ3b @Mihir Tiwari Do you have any updates for this Hello @Mihir Tiwari , @Qinglei Chen , @Rajkumar Pellakuru Hope you are doing good ! I have a customer case where we had run the day 0 for the org 00D1U000000Cs0AUAS around Wednesday, but the status of EAAS ready is still being shown as Disabled till now. We proceeded with day 0 as per the @Rajkumar Pellakuru comment in the previous thread. The Streamer org health state shows I status as below : Could you please let me know what would be the further steps regarding this issue as this org is on prod 5 instance. Thank you !! @Akash Deep @Neha Gautam Reposting here as it is buried in a deep thread: Rajkumar Pellakuru 3 days ago Actions for this Feed Item Comment @Jeremy Rock @Shruti Shukla , we have successfully increased the capacity for data-streamer. You should be good to run day0. Hello @Mihir Tiwari / @Qinglei Chen / Good day. Could you please provide an update on the current status or any additional details that may help us better understand the timeline for resolution and also to update the same to customer CC: @Jeremy Rock @Mahalaxmi Sanathkumar @Shyam Bihari @Hari Jitray Surya S @Birva Joshi we need an new owner for this work Can we determine if remediation of Prod 5 can be done today or in the next few days as we have a list of Day0s need for orgs ? @Mihir Tiwari @Qinglei Chen Thanks for any info on this. Hi @Mahalaxmi Sanathkumar @Qinglei Chen @Ying Wang Greetings! I have a case where the customer is facing issues with email streaming. Some emails (Both inbound and outbound) are streaming and few are getting missed out in activity tab. Could you please check my Org [00Df2000000Ci12] and let us know If we can run the Day0. Thanks! FYI: @Vineet Arora [Streamer] Day0 Buffer Processor - handle the exception when writing buffered s3 file to kafka - causing org stuck in day0 Related to investigation: https://gus.lightning.force.com/lightning/r/ADM_Work__c/a07EE000023bQXJYA2/view After day0 topology made callback to streamer, snapshot processed file was generated in streamer. Day0 processor evaluated the state and started to process the buffered s3 file in a while loop. S3 error happened in the loop and the current thread was interrupted, but it restored the SnapshotReady header to false. When day0 processor ran again, it stuck in a dead lock, not able to restore the day0 process. SnapshotReady was false, it deleted the snapshot processed file (the logic is to clean up previously incomplete day0) HandleSnapshotState: since the actual snapshot status is consumed, it s not able to set the SnapshotReady to true It ends up in I state, waiting for topology callback. And topology callback not able to set head SnapshotReady to true. it will delete the snapshot processed file again, and stuck in a dead lock. 21:51:25.765 [Camel (camel-1) thread #52421 - timer://00Df4000001QmCoEAK-PerOrgS3TimerRouteEaasSnapshot] ERROR o.a.c.processor.DefaultErrorHandler - Failed delivery for (MessageId: ID-apiq-data-streamer-shared-4-c01-86cd89564c-tsphf-1728971328457-0-34759014 on ExchangeId: ID-apiq-data-streamer-shared-4-c01-86cd89564c-tsphf-1728971328457-0-34759013). Exhausted after delivery attempt: 1 caught: com.relateiq.aiqdatastreamer.streaming.orchestrator.exceptions.Day0Exception: Error connecting to Amazon S3 Client with exception Message History --------------------------------------------------------------------------------------------------------------------------------------- RouteId ProcessorId Processor Elapsed (ms) [00Df4000001QmCoEAK] [00Df4000001QmCoEAK] [timer://00Df4000001QmCoEAK-PerOrgS3TimerRouteEaasSnapshot?period=100000 ] [ 3701883] [00Df4000001QmCoEAK] [setHeader49827 ] [setHeader[SnapshotReady] ] [ 0] [00Df4000001QmCoEAK] [setHeader49828 ] [setHeader[orginfo] ] [ 0] [00Df4000001QmCoEAK] [process87134 ] [Processor@0x79a84197 ] [ 3701883] Stacktrace ------------------------------- Currently, there are no available slots to perform the Day 0 operation on all four clusters. @Birva Joshi , we should prioritize freeing up the resources as mentioned in this doc to the best possible and start working on the new cluster. cc: @Tanushree Singh @Bhavya Vats Currently there are no slots available to perform the Day0 operation. @Birva Joshi , we should prioritize freeing up the resources as mentioned in this doc to the best possible. @Rajkumar Pellakuru I have 3 orgs for which we re-run day0 but EAAS ready is still showing disabled. Org id: 00DA0000000C46b 00D70000000JVkl 00DKj000001D8NP Prod push on all environments is completed. Hello @Rajkumar Pellakuru , Good day , This thread is to keep all the information related to W-17012778 in single place Org details - 00Df4000001QmCo Issue here is - This org (00Df4000001QmCo) cannot enable Automatic Contact Creation as they do not have the Auto creation Settings menu in the UX after enabling EAC. Investigation was closed with closing comment as The EAAS enablement issue is blocked issue related to the bug logged. Once bug fixed, re-enable EAAS should resolve the issue By following the playbook shared - https://salesforce.quip.com/uDpSAD8aLG1i when trying to enable the Day 0 we are getting following error:--- Cannot redo eaas day0, previous day0 process is still in progress i.e. eaasReady is not enabled yet. EAAS already Enabled Both Activity Metrics and Activity 360 Reporting both are off , when customer tried to enable that earlier they faced - error - Your org has a lot of data. To make sure that turning on Activity Metrics doesn’t impact performance, contact Salesforce Customer Support. Now they were seeing a warning on Activity 360 Reporting option that - you can y turn on Activity 360 So once the fix is pushed to prod , we can expect that the day 0 job will run smoothly and issue will be fixed.Please help us understand if any other step needs to be performed in mean while. Thank you FYI - @chinmayee sahoo @Hari Jitray Surya S @Shyam Bihari @Mihir Tiwari Here is the bug created for the issue. cc: @Mahalaxmi Sanathkumar Core case of day0 buffer processing.'
- 'Investigate Delay in Ofek artifacts reaching AP There was a delay of 5 days for ofek artifacts hitting AP, need to investigate what caused this issue - if it might be an artemis or gateway issue pass it onto EAC foundation Customer investigation where this issue was seen https://gus.lightning.force.com/lightning/r/0D5EE00001wdvJY/view Haven t been able to reproduce this issue in the last one week. All ofek artifacts have been received at the same time that they have pushed it For example - ofek logs pushed at 5.34pm GMT, AP logs received at same time. Ofek { log : 2024-12-31 17:34:48,211 [single-1] [version=b635f7305d8813ffec28d4a6194a0c939ca506d2] [canary=False] [INFO] [com.salesforce.ofek.ci.pushing.command.sfdc.PublishEventsCommandFactory] [AbstractBackend.java:76]: [tenant id : 450651] [voice call id : 6qrUY0000008juPYAQ] [event : MOMENTS] Pushing is enabled \n , stream : stdout , pod_name : conv-ai-pushing-service-deployment-5d949f87f-cxmln , namespace : platform , container_name : conv-ai-pushing-service , message : [tenant id : 450651] [voice call id : 6qrUY0000008juPYAQ] [event : MOMENTS] Pushing is enabled , service : conv-ai-pushing-service , time : 2024-12-31 17:34:48,211 , thread : single-1 , version : b635f7305d8813ffec28d4a6194a0c939ca506d2 , canary : False , level : INFO , classpath : com.salesforce.ofek.ci.pushing.command.sfdc.PublishEventsCommandFactory , file : AbstractBackend.java:76 , __instance_name : ip-10-50-52-131.us-west-2.compute.internal , pod : pod00 } streamer 12/31/24 5:34:48.630 PM 17:34:48.630 [00D4600000168Qg-message-0] INFO c.r.a.s.e.CIInsightsEventHandler - iqinf feature=am clusterId=3:c01 node=i-07b3bd763708c14cb-apiq-data-streamer-shared-3-c01-7cfc4d896b-vtjs2 thread=89454`ECI Insights: Successfully processed Voice Call Insights with moments for callId 3QhUY0000008ckr0AA, orgId 00D4600000168QgEAI````` Swarm - 468196429 - meQuilibrium - Changing the owner of the Zoom Video recording the Insights are missing Impact Information Original Severity Level: 4 Multiple cases from different customers?: No Previously working functionality STOPPED working?: No Over 50% of users on Production (non-Sandbox) are blocked without any workaround?: No It s preventing an upcoming deployment, release, or milestone?: No Signature Severity 1 Case in OrgCS with CIC engaged?: No Red Account?: No Executive Involved?: No Access/Operation Restricted Environment: None Reviewed by: Pankaj Musale
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| Availability |
- "[Enablement Builder][Availability][252] INVALID_FIELD: No such column 'DeveloperName' on entity 'LearningItemType' https://login.test1.pc-rnd.salesforce.com [email protected] / Welcome@1 [email protected] / Welcome@1 ERROR: No such column DeveloperName on entity LearningItemType . If you are attempting to use a custom field, be sure to append the __c after the custom field name. Please reference your WSDL or the describe call for the appropriate names.` java.lang .RuntimeException: INVALID_FIELD Call Stack: No such column DeveloperName on entity LearningItemType . If you are attempting to use a custom field, be sure to append the __c after the custom field name. Please reference your WSDL or the describe call for the appropriate names. at learning.impl.service.CustomLearningItemTypeServiceImpl.queryRecords(CustomLearningItemTypeServiceImpl.java:296) at learning.impl.service.CustomLearningItemTypeServiceImpl.queryLearningItemTypeEntityRecords(CustomLearningItemTypeServiceImpl.java:271) at learning.impl.service.CustomLearningItemTypeServiceImpl.getCustomLearningItemTypes(CustomLearningItemTypeServiceImpl.java:107) at learning.impl.util.LearningItemUtil.getCustomLearningItemTypes(LearningItemUtil.java:419) at learning.ial.udd.LearningItemFunctions.whatTypeFkPresent(LearningItemFunctions.java:186) at learning.ial.udd.LearningItemFunctions.saveHook_BeforePreTriggerOnce(LearningItemFunctions.java:123) at common.udd.impl.BaseEntityFunctions.saveHook_BaseBeforePreTriggerOnce(BaseEntityFunctions.java:1296) at common.udd.object.BulkSave.performMainOperation(BulkSave.java:259) at common.udd.object.BulkDml$BulkDmlRetrier.performBulkDmlIteration(BulkDml.java:643) at common.udd.object.BulkDml.performBulkDml(BulkDml.java:335) at common.udd.object.BulkDml.entryPoint(BulkDml.java:254) at common.udd.object.EntityObjectDeleteServiceImpl.bulkSaveWithCustomErrorHandling(EntityObjectDeleteServiceImpl.java:141) at common.udd.object.EntityObjectDeleteServiceImpl.bulkSaveWithCustomErrorHandling(EntityObjectDeleteServiceImpl.java:120) at common.udd.object.BulkEntityOp.bulkSaveWithCustomErrorHandling(BulkEntityOp.java:100) at common.udd.object.BulkEntityOp.bulkSave(BulkEntityOp.java:131) at enablement.dao.LearningItemDBHelper.createLearningItemforActionItems(LearningItemDBHelper.java:662) at enablement.services.program.EnablementProgramServiceImpl.upsertTaskDefinitions(EnablementProgramServiceImpl.java:455) at enablement.services.program.EnablementProgramServiceImpl.updateEnablementProgram(EnablementProgramServiceImpl.java:271) at enablement.services.program.EnablementProgramServiceImpl.updateEnablementProgram(EnablementProgramServiceImpl.java:233) at enablement.connect.api.resources.EnablementProgramResource.patch(EnablementProgramResource.java:159) at core.connect.java.direct.JavaResourceWrapper.executeVerbAndBuildRep(JavaResourceWrapper.java:416) at core.connect.java.direct.JavaResourceWrapper.patch(JavaResourceWrapper.java:240) at sfdc.enablement.connect.api.wrappers.impl.EnablementProgramDirect.updateEnablementProgram(EnablementProgramDirect.java:133) at ui.enablement.impl.services.EnablementBuilderConnectServiceImpl.saveProgram(EnablementBuilderConnectServiceImpl.java:205) at ui.trailhead.core.components.aura.connectors.EnablementBuilderModelServiceConnector.save(EnablementBuilderModelServiceConnector.java:119) at visualeditor.aura.builder.BuilderController.lambda$2(BuilderController.java:122) at visualeditor.service.ErrorUtil.handleException(ErrorUtil.java:40) at visualeditor.aura.builder.BuilderController.saveInstances(BuilderController.java:117) Test Suite Test suite for Work Item: W-16898298 was attached to the record. Questions: - 1. Describe the customer experience that triggered this fix. Customer was not able to take a program because of the following issue: Can t show program. Either this program was deleted, it hasn’t started, or we couldn’t find it. If the issue continues, contact the person who assigned you the program. Users without ViewDeveloperName User Perm were unable to access LearningItemType DeveloperName field. - 2. Describe the fix and how it resolves the customer issue. Describe any other impact for the customer, including change in behaviour. As the users without ViewDeveloperName User Perm were unable to access LearningItemType and EnblProgramTaskSubCategory DeveloperName field, we overrode the permission for DeveloperName field in LearningItemType and EnblProgramTaskSubCategory. - 3. What needs to be tested? Do we need additional internal tests, not currently available? Do we need testing in production post release? (Y/N) If Y, please explain. Required FTests have been added in the CL. - 4. Can your fix be rolled back if it causes issues in production? (Y/N) If N, please explain. Yes - 5. Explain the details filed in the ReadMe Notes field for bugs with Cases or Known Issues. N/A cc @Devanshu Khetan"
- 'Exclude mongo and morphia in graph alerts to fix Alert services Customers are not receiving any alert notifications on the My Feed tab due to the Alerts API and other Alert services being down. This prevents Inbox and HVS users from receiving alerts for engagements generated on emails such as Open, Reply, Out of Office, and Bounce. This was caused by a version upgrade in our repository that did not exclude some specific dependencies. The version upgrade was needed for Falcon Scale up. It only impacts Falcon prod environments, AP Infra2 is all fine. @Arvind Seshan Please approve the prod push. We need to make an Emergency Break Fix. Here is VP the approval doc: https://salesforce.quip.com/wivaAAYMsLaa @Jong Lee @Violet Gong fyi'
- 'Engagement Performance Dashboard is not reflecting the latest data. Engagement Performance Dashboard With the Engagement Performance dashboard, view prospect engagement statistics for emails (sent, opened, delivered) and phone calls, sorted by cadence, date range, sales rep, or a combination. Email clicks and reply engagements can also be configured to appear here. About the dashboard: https://help.salesforce.com/s/articleView?id=sf.hvs_reports_performance_analytics_dashboards.htm type=5 Impacted Customers: Engagement Customers of sales cloud on Falcon Prod5 env. Steps to Reproduce: 1) Login to Sales Org as an Engagement org user 2) Search for Sales Engagement in APP launcher 3) Select ENGAGEMENT PERFORMANCE tab WorkAround: None, We are working towards to getting respective jobs running ASAP . KI link- https://issues.salesforce.com/issue/a028c00000zh1h9/ @Rajendra Jajra @Neeharika Mokshagundam'
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