I paid $10 for the plan. It was charged to my Visa card twice. But I don’t have access to the plan I requested.
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Contacting customer support is your next step. Explain the issue about being charged twice and not having access. They should be able to resolve it or issue a refund for the extra charge.
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Thank you for your reply. However, the platform doesn’t provide contact information for customer support, leaving people confused. Could you help me report this in a way that can resolve the situation?
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Payment related: billing@huggingface.co
General: website@huggingface.co
Other: many…