workflow notification ticket owner not sending when ticket is closed
ART-2012_KNOWLEDGE_NODE-28
say \xe2\x80\x9cI would like to add a terminal stage on my tickets\xe2\x80\x9d and we will get it done.\n\n  * If no terminal stage is set, tickets will reopen on new comments from customers if **Reopen Closed Tickets on customer message** is enabled in the [convergence snap-in](./converge). The tickets move to the _In Progress_ state by default.\n\n  * If you connected your support email address with DevRev, it is recommended that you enable the **Allow automations to send email** in your
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