send CSAT survey more than once from CSAT on-Ticket Snap-In manual resend
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only once per ticket** toggle.\n10. If you want to automatically send CSAT surveys when tickets reach the *Resolved* stage, keep the **Trigger the CSAT survey based on configured rules** toggle turned off.\n11. If you want to send CSAT at a specific ticket stage, turn the **Trigger the CSAT survey based on configured rules** toggle on and set up a custom workflow with the following configuration:\n\n| **Component** | **Details** |\n| --- | --- |\n| Trigger | Update Ticket |\n| Stage Control |
CSAT on ticket | Automate | Snap-ins | DevRev
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be customized to align with their requirements.\n\nTo manually request CSAT feedback without having to wait until the ticket is resolved, use the /survey command in **Tickets** > **Customer messages**.\n\nInstallation\n------------\n\n1. Install the [CSAT on ticket](/marketplace/csat_on_ticket_dwx7b2bp) from the DevRev marketplace.\n2. Select the workspace to install the snap-in, confirm installation, and click **Deploy snap-in**.\n\nConfiguration\n-------------\n\n1. Go to **Snap-ins** >
CSAT on ticket | Automate | Snap-ins | DevRev
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after their conversation gets resolved. The questions can be customized to align with their requirements.\n\nTo manually request CSAT feedback without having to wait until the conversation is resolved, use the /survey command in **Inbox** > **Customer messages**.\n\n\xf0\x9f\x8e\xa5 Video: DevRev Plug surveys\n\nInstallation\n------------\n\n\xf0\x9f\x8e\xa5 Video: DevRev Plug survey installation\n\n1. Install the [CSAT on
CSAT on conversation | Automate | Snap-ins | DevRev
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from the customer along with the scale rating, ensure that the toggle for **Additional Feedback Request** configuration is enabled.\n6. Write a query for the customers after the survey is populated in **Survey query**.\n7. Write a message for the customers after the survey response is submitted in **Survey response message**.\n8. Specify the time for the survey to expire (in minutes) in **Survey expires after**.\n\n   ![]()\n9. If you want to send the survey only once, enable the **Send survey
CSAT on ticket | Automate | Snap-ins | DevRev