visualize created date by month in report
ART-1004_KNOWLEDGE_NODE-9
tickets\nWHERE EXTRACT(@period FROM created_at) = EXTRACT(@period FROM CURRENT_DATE)\nGROUP BY engineer_id;\n-- NOTE: Replace @period with 'DAY', 'WEEK', 'MONTH', or 'QUARTER'.\n\n\nIndividual Customer Satisfaction (CSAT) Score\n\n\n  Definition\n    \n      A metric that gauges customer satisfaction with the support provided by a specific engineer, typically collected through surveys.\n    \n  \n  Calculation\n    \n      (Number of satisfied responses for the engineer) / (Total number of
Understanding a Support Engineer's Pain Points and KPIs