feature to show when another teammate is viewing the ticket
ART-15716_KNOWLEDGE_NODE-7
Tickets from Chat ConversationsYes, you can create a ticket from a conversation without leaving the chat. Some fields may be prefilled from the conversation.\n\nDetails:\xc2\xa0[Conv \xe2\x86\x92 Ticket Creation](https://devrev.ai/docs/product/conversation-ticket)\n\n5. Viewing Ticket Activity to Avoid Duplicate Responses\n\nCurrently, there\xe2\x80\x99s no direct feature to see who is viewing a ticket in real time. But, we can see if someone is typing on a ticket.\n\n6. Generating AI Summaries
Support queries related playbook