arrange articles by customer type
ART-1982_KNOWLEDGE_NODE-26
parts are distinct entities. Collections categorize articles on the Customer Portal, while parts represent the structure and components of a product or service.\n\nYou can nest multiple collections within a single collection to create a well-structured framework for your customer support portal and Plug widget by DevRev.\n\nVisibility of articles and collections\n--------------------------------------\n\nThe accessibility of a collection and its articles to customers depends on their combined
Collections | Knowledge Base | Computer for Support Teams | DevRev
ART-1985_KNOWLEDGE_NODE-36
verified (signed-in) customers can view the article.\n* **Verified Customers**: Limits visibility to customers signed in to the customer portal.\n* **Customer Admins**: Restricts access to a subset of verified customers in the **Customer Admin** group. Membership in this group is managed through [**Settings** > **Customer Management** > **Segments**](https://app.devrev.ai/?setting=segments)\\*.\n\n  ![]()\n\n  If an article is for internal use only, leave the **Visible to** field blank.\n\n###
Articles | Knowledge Base | Computer for Support Teams | DevRev
ART-1980_KNOWLEDGE_NODE-29
by customers through the Plug widget and customer portal.\n\nIn the Plug widget, articles are available in two places: the search bar and the Help section.\n\n**Search bar**\n\n![]()\n\n**Help section**\n\n![]()\n\nUsers can also view articles grouped into collections by visiting your help center hosted on your website. The visibility of collections and articles depends on the **Visible to** settings configured.\n\n[### Articles](/docs/product/articles)[###
Knowledge Base | Computer for Support Teams | DevRev
ART-1982_KNOWLEDGE_NODE-25
Base](/docs/product/knowledge-base)\n[Collections](/docs/product/collection)\n\nCollections\n===========\n\nCollections serve as the parent categories for articles within your Customer Portal, establishing a hierarchical structure for organizing and presenting content to customers. By designating a collection as the parent, you create a top-level category. If you prefer to relocate this collection to another directory, you can change its parent directory accordingly.\n\n![]()\n\nCollections and
Collections | Knowledge Base | Computer for Support Teams | DevRev
ART-1985_KNOWLEDGE_NODE-35
and no longer required can be removed by archiving them.\n\nVisibility settings\n-------------------\n\n### Article visibility\n\nTo control who can view the articles, open the **Visible to** menu. This displays all external groups that the article can be shared with. By default, the following groups are available:\n\n* **Customers**: Allows public access without verification.\n\n  ![]()\n\n  Public access requires the public portal to be enabled. If the public portal is not enabled, only
Articles | Knowledge Base | Computer for Support Teams | DevRev
ART-1308_KNOWLEDGE_NODE-43
list of objects Optional\nFilter for articles based on intended audience.\nShow 2 properties\nResponse.\n\nThis endpoint returns an object.\narticles list of objects\nThe article entries matching the request.\nShow 19 properties\ntotal integer\nTotal number of article items for the request.\nnext_cursor string Optional\nThe cursor used to iterate subsequent results in accordance to the sort order. If not set, then no later elements exist.\nprev_cursor string Optional\nThe cursor used to iterate
Update — DevRev | Docs
ART-1302_KNOWLEDGE_NODE-46
list of objects Optional\nFilter for articles based on intended audience.\nShow 2 properties\nResponse.\n\nThis endpoint returns an object.\narticles list of objects\nThe article entries matching the request.\nShow 19 properties\ntotal integer\nTotal number of article items for the request.\nnext_cursor string Optional\nThe cursor used to iterate subsequent results in accordance to the sort order. If not set, then no later elements exist.\nprev_cursor string Optional\nThe cursor used to iterate
Export — DevRev | Docs
ART-1301_KNOWLEDGE_NODE-46
list of objects Optional\nFilter for articles based on intended audience.\nShow 2 properties\nResponse.\n\nThis endpoint returns an object.\narticles list of objects\nThe article entries matching the request.\nShow 19 properties\ntotal integer\nTotal number of article items for the request.\nnext_cursor string Optional\nThe cursor used to iterate subsequent results in accordance to the sort order. If not set, then no later elements exist.\nprev_cursor string Optional\nThe cursor used to iterate
Delete — DevRev | Docs
ART-1835_KNOWLEDGE_NODE-38
Optional\nFilters for articles owned by any of the provided users.\nscope list of longs Optional\nFilter for the scope of the articles. If this is not provided, then only external articles are returned.\nshared_with list of objects Optional\nFilter for articles based on intended audience.\nShow 2 properties\nResponse.\n\nThis endpoint returns an object.\narticles list of objects\nThe article entries matching the request.\nShow 19 properties\ntotal integer\nTotal number of article items for the
List — DevRev | Docs
ART-1982_KNOWLEDGE_NODE-28
collection is **Public** but all the articles within it are intended for internal use only, the collection itself won\xe2\x80\x99t be visible to the public in the help center.\n\nCollection management\n---------------------\n\n### Create a collection\n\n1. Go to **Settings > Support > Article Collections**.\n2. Click **+Collection** and fill in the following details:\n\n   * Title\n   * Description\n   * Parent\n3. Enable the **Publish Collection** option if you want your customers to see the
Collections | Knowledge Base | Computer for Support Teams | DevRev
ART-1783_KNOWLEDGE_NODE-38
Optional\nFilters for articles owned by any of the provided users.\nscope list of longs Optional\nFilter for the scope of the articles. If this is not provided, then only external articles are returned.\nshared_with list of objects Optional\nFilter for articles based on intended audience.\nShow 2 properties\nResponse.\n\nThis endpoint returns an object.\narticles list of objects\nThe article entries matching the request.\nShow 19 properties\ntotal integer\nTotal number of article items for the
Locate — DevRev | Docs
ART-1779_KNOWLEDGE_NODE-38
Optional\nFilters for articles owned by any of the provided users.\nscope list of longs Optional\nFilter for the scope of the articles. If this is not provided, then only external articles are returned.\nshared_with list of objects Optional\nFilter for articles based on intended audience.\nShow 2 properties\nResponse.\n\nThis endpoint returns an object.\narticles list of objects\nThe article entries matching the request.\nShow 19 properties\ntotal integer\nTotal number of article items for the
Get — DevRev | Docs
ART-1824_KNOWLEDGE_NODE-38
Optional\nFilters for articles owned by any of the provided users.\nscope list of longs Optional\nFilter for the scope of the articles. If this is not provided, then only external articles are returned.\nshared_with list of objects Optional\nFilter for articles based on intended audience.\nShow 2 properties\nResponse.\n\nThis endpoint returns an object.\narticles list of objects\nThe article entries matching the request.\nShow 19 properties\ntotal integer\nTotal number of article items for the
Delete — DevRev | Docs
ART-1830_KNOWLEDGE_NODE-38
Optional\nFilters for articles owned by any of the provided users.\nscope list of longs Optional\nFilter for the scope of the articles. If this is not provided, then only external articles are returned.\nshared_with list of objects Optional\nFilter for articles based on intended audience.\nShow 2 properties\nResponse.\n\nThis endpoint returns an object.\narticles list of objects\nThe article entries matching the request.\nShow 19 properties\ntotal integer\nTotal number of article items for the
Get Post — DevRev | Docs
ART-1788_KNOWLEDGE_NODE-38
Optional\nFilters for articles owned by any of the provided users.\nscope list of longs Optional\nFilter for the scope of the articles. If this is not provided, then only external articles are returned.\nshared_with list of objects Optional\nFilter for articles based on intended audience.\nShow 2 properties\nResponse.\n\nThis endpoint returns an object.\narticles list of objects\nThe article entries matching the request.\nShow 19 properties\ntotal integer\nTotal number of article items for the
Get Post — DevRev | Docs
ART-1801_KNOWLEDGE_NODE-38
Optional\nFilters for articles owned by any of the provided users.\nscope list of longs Optional\nFilter for the scope of the articles. If this is not provided, then only external articles are returned.\nshared_with list of objects Optional\nFilter for articles based on intended audience.\nShow 2 properties\nResponse.\n\nThis endpoint returns an object.\narticles list of objects\nThe article entries matching the request.\nShow 19 properties\ntotal integer\nTotal number of article items for the
Get — DevRev | Docs
ART-1838_KNOWLEDGE_NODE-38
Optional\nFilters for articles owned by any of the provided users.\nscope list of longs Optional\nFilter for the scope of the articles. If this is not provided, then only external articles are returned.\nshared_with list of objects Optional\nFilter for articles based on intended audience.\nShow 2 properties\nResponse.\n\nThis endpoint returns an object.\narticles list of objects\nThe article entries matching the request.\nShow 19 properties\ntotal integer\nTotal number of article items for the
List Post — DevRev | Docs
ART-1633_KNOWLEDGE_NODE-38
Optional\nFilters for articles owned by any of the provided users.\nscope list of longs Optional\nFilter for the scope of the articles. If this is not provided, then only external articles are returned.\nshared_with list of objects Optional\nFilter for articles based on intended audience.\nShow 2 properties\nResponse.\n\nThis endpoint returns an object.\narticles list of objects\nThe article entries matching the request.\nShow 19 properties\ntotal integer\nTotal number of article items for the
List — DevRev | Docs
ART-1590_KNOWLEDGE_NODE-38
Optional\nFilters for articles owned by any of the provided users.\nscope list of longs Optional\nFilter for the scope of the articles. If this is not provided, then only external articles are returned.\nshared_with list of objects Optional\nFilter for articles based on intended audience.\nShow 2 properties\nResponse.\n\nThis endpoint returns an object.\narticles list of objects\nThe article entries matching the request.\nShow 19 properties\ntotal integer\nTotal number of article items for the
List — DevRev | Docs
ART-1597_KNOWLEDGE_NODE-38
Optional\nFilters for articles owned by any of the provided users.\nscope list of longs Optional\nFilter for the scope of the articles. If this is not provided, then only external articles are returned.\nshared_with list of objects Optional\nFilter for articles based on intended audience.\nShow 2 properties\nResponse.\n\nThis endpoint returns an object.\narticles list of objects\nThe article entries matching the request.\nShow 19 properties\ntotal integer\nTotal number of article items for the
Update — DevRev | Docs
ART-15293_KNOWLEDGE_NODE-12
users.\n\nowned\\_bylist of stringsOptional\n\nFilters for articles owned by any of the provided users.\n\nparentlist of stringsOptional\n\nFilters for articles with the provided parent directories.\n\nscopelist of longsOptional\n\nFilter for the scope of the articles.\n\nshared\\_withlist of objectsOptional\n\nFilter for articles based on intended audience.\n\nShow 2 properties\n\ntagslist of stringsOptional\n\nFilters for article with any of the provided tags.\n\n### Response\n\nList articles
List Articles (POST) | DevRev | Docs
ART-1785_KNOWLEDGE_NODE-38
Optional\nFilters for articles owned by any of the provided users.\nscope list of longs Optional\nFilter for the scope of the articles. If this is not provided, then only external articles are returned.\nshared_with list of objects Optional\nFilter for articles based on intended audience.\nShow 2 properties\nResponse.\n\nThis endpoint returns an object.\narticles list of objects\nThe article entries matching the request.\nShow 19 properties\ntotal integer\nTotal number of article items for the
Create — DevRev | Docs
ART-1805_KNOWLEDGE_NODE-38
Optional\nFilters for articles owned by any of the provided users.\nscope list of longs Optional\nFilter for the scope of the articles. If this is not provided, then only external articles are returned.\nshared_with list of objects Optional\nFilter for articles based on intended audience.\nShow 2 properties\nResponse.\n\nThis endpoint returns an object.\narticles list of objects\nThe article entries matching the request.\nShow 19 properties\ntotal integer\nTotal number of article items for the
List Post — DevRev | Docs
ART-1828_KNOWLEDGE_NODE-38
Optional\nFilters for articles owned by any of the provided users.\nscope list of longs Optional\nFilter for the scope of the articles. If this is not provided, then only external articles are returned.\nshared_with list of objects Optional\nFilter for articles based on intended audience.\nShow 2 properties\nResponse.\n\nThis endpoint returns an object.\narticles list of objects\nThe article entries matching the request.\nShow 19 properties\ntotal integer\nTotal number of article items for the
List Post — DevRev | Docs
ART-1575_KNOWLEDGE_NODE-38
Optional\nFilters for articles owned by any of the provided users.\nscope list of longs Optional\nFilter for the scope of the articles. If this is not provided, then only external articles are returned.\nshared_with list of objects Optional\nFilter for articles based on intended audience.\nShow 2 properties\nResponse.\n\nThis endpoint returns an object.\narticles list of objects\nThe article entries matching the request.\nShow 19 properties\ntotal integer\nTotal number of article items for the
Delete — DevRev | Docs