Next SLA Target field logic
ART-1986_KNOWLEDGE_NODE-42
Target\n------------------------------------\n\nIn order to filter tickets based on SLA, you can use the **Next SLA Target** filter.\nHere\xe2\x80\x99s how the filter works:\n\n* **All**: Filters all tickets that currently have an SLA applied to them. It will not filter tickets that had an SLA applied in the past and have been completed.\n* **Breached since**:\n\n  + **Any**: Filters all tickets that breached SLA, irrespective of when they were breached.\n  + **Over an hour**: Filters all
Service-level agreement | Computer for Support Teams | DevRev
ART-1986_KNOWLEDGE_NODE-40
conversation moves to any stage except Waiting on User |\n\nViewing SLAs\n------------\n\nThe SLA targets applied to a particular conversation can be viewed in the **Inbox** and the **Conversation Detailed** view. For a ticket in any of the ticket vistas.\n\nWhen there are two active metrics, vista displays the one closest to the breach. In the case of a conversation where both the first response and full resolution metrics are active, and the first response is due in five minutes but the full
Service-level agreement | Computer for Support Teams | DevRev