create workflow to convert WhatsApp messages to tickets
ART-6174_KNOWLEDGE_NODE-28
tickets\n--------------------------------\n\n**Manual conversion**\n\nGo to the conversation record pane and select **Convert to Ticket** to create a new ticket from the conversation.\n\n![]()\n\n**Automated conversion via workflows**\n\nSet up automated [workflows](./workflow-engine) to convert conversations to tickets based on specific triggers:\n\n* When a conversation meets defined criteria\n* When the AI agent identifies an issue requiring escalation\n* According to custom business
Conversation to ticket conversion | Conversations | Computer for Support Teams | DevRev
ART-6174_KNOWLEDGE_NODE-26
functionality is replaced with a new **Convert to Ticket** feature. Currently, the conversion feature is available only for Plug and Slack conversations. Other channels still use the traditional **Link Ticket** functionality.\n\nConversion cannot be undone. Once a conversation is converted to a ticket, this action is permanent and the conversation remains archived.\n\nConversation conversion process\n-------------------------------\n\nWhen you convert a conversation to a ticket, the following
Conversation to ticket conversion | Conversations | Computer for Support Teams | DevRev
ART-4271_KNOWLEDGE_NODE-31
AI-handled conversation reaches its capability limits and needs human expertise.\n  * **Extended troubleshooting** : Issues requiring multiple steps or follow-ups over time.\n\n## Key information\n\n  * **Channel support** : Currently, the conversion feature is only available for PLuG and Slack conversations. Other channels still use the traditional **Link Ticket** functionality.\n\n  * **CSAT surveys** : CSAT surveys are not sent when a conversation is converted to a ticket. Surveys are only
Convert Conversations to Tickets | Conversations | Support | DevRev
ART-12390_KNOWLEDGE_NODE-29
Ticket | Creates a new ticket in DevRev. | * Ticket details like title, body, applies\\_to\\_part, etc. * subtype: (Optional) Ticket subtype * apps: (Optional) Related apps * app\\_custom\\_fields: (Optional) Custom fields | Created ticket object |\n| Convert Conversation To Ticket | Converts a conversation to a ticket. | * conversation\\_id: ID of the conversation to convert | ticket\\_id: ID of the created ticket |\n\nObject retrieval\n----------------\n\n| Operation | Description | Input
Workflow action library | Workflows | Computer by DevRev | DevRev