tickets not getting assigned automatically from unassigned bucket
ART-1976_KNOWLEDGE_NODE-25
and effective resolution. Users can design workflows tailored to various scenarios; the example below illustrates a basic routing use case.\n\n| NODE | ACTIVITY |\n| --- | --- |\n| Trigger | Ticket created |\n| Action | Pick user by group |\n| Action | Update ticket |\n|  | ID: Ticket created > Output > ID |\n|  | Group > Output > ID |\n|  | Owned by > Set: Pick user > Output > User |\n\nOrgs can set up pull-based routing by updating the group instead of the user ID in the workflow illustrated
Routing | Computer for Support Teams | DevRev
ART-1986_KNOWLEDGE_NODE-32
accounts without an existing SLA. This means that the assignment rules or exceptions for the default SLA are bypassed.\n\n**Dedicated assignment rules**\n\nThis section within the SLA part lets you view the list of assignment rules created for all published SLAs. You can create/edit/delete assignment rules for any published SLA from this space and view the priority order for the application of assignment rules (to refer to when multiple SLAs are valid for the same account).\n\nSLA metric
Service-level agreement | Computer for Support Teams | DevRev