set stage or status of a ticket when a reminder expires
ART-2012_KNOWLEDGE_NODE-27
will be created, and the previous ticket stage will remain unchanged.\n\n## Prerequisities\n\n  * Before you install this snap-in, you need to set the **Stage** in closed state as a terminal stage or permanently closed stage. That is, once the ticket is moved to this stage, it cannot be reopened.\n\nNone of the default stages are terminal stages.\n\n  * To create a new terminal stage, contact DevRev via the PLuG widget (chat bubble) on the bottom left of your home screen of the DevRev app. Just
Follow-up ticket | Automate | Snap-ins | DevRev
ART-2012_KNOWLEDGE_NODE-24
customer comments on permanently closed tickets. It allows you to configure the time after which a ticket stage should be marked as closed and creates a new follow-up ticket along with all the attachments and a custom message to let the customers know that the ticket is permanently closed automatically if required.\n\nFor more information, refer to the [Follow-up ticket snap-in](https://marketplace.devrev.ai/followup?) on the DevRev marketplace.\n\nLet\xe2\x80\x99s say your ticket has the
Follow-up ticket | Automate | Snap-ins | DevRev
ART-12390_KNOWLEDGE_NODE-39
to update * subtype: (Optional) Ticket subtype * apps: (Optional) Related apps * app\\_custom\\_fields: (Optional) Custom fields * stage: (Optional) New stage | Updated ticket object |\n\nObject links\n------------\n\n| Operation | Description | Input Parameters | Output |\n| --- | --- | --- | --- |\n| LinkConversationWithTicket | Creates a link between a conversation and a ticket. | * source: Conversation ID * link\\_type: Type of link (usually "is\\_related\\_to") * target: Ticket ID | Empty
Workflow action library | Workflows | Computer by DevRev | DevRev