sessions not loading, keeps on loading
ART-15506_KNOWLEDGE_NODE-27
|\n| 1 | // Delete the existing Plug instance if it exists |\n| 2 | if (window.plugSDK.isPlugInitialized) { |\n| 3 | window.plugSDK.shutdown(); |\n| 4 | } |\n| 5 |  |\n| 6 | // Re-initialize Plug |\n| 7 | window.plugSDK.init({ |\n| 8 | app_id: appId, |\n| 9 |  |\n| 10 | // With session token |\n| 11 | session_token: sessionToken, |\n| 12 |  |\n| 13 | // Or without session token |\n| 14 | identity: {}, |\n| 15 | }); |\n```\n\nIf you\xe2\x80\x99re using the Plug SDK for recording user sessions,
Identify your users with Plug | DevRev | Docs
ART-4955_KNOWLEDGE_NODE-1
version PLuG session recordings. This change allows us to focus on delivering a more scalable and feature-rich solution that meets the evolving needs of our users. The old session recordings feature will officially be discontinued on 21st April, 2025.\n\nNote:  The legacy recordings will not be migrated to the new system.\n\nWe encourage you to explore our new analytics stack which offers significantly enhanced capabilities for all your Conversational AI and session recording needs.\n\nHere's
Transitioning to the New PLuG Sessions Experience