SLA reporting dashboard with historical trends
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formulas or SQL queries\n\n![]()\n\nOut-of-the-box SLA reports\n\nGet instant visibility into critical SLA metrics, ensuring consistent tracking across your entire support team\n\n![]()\n\nOnly hits, no misses : Retro-analyze SLA compliance\n\nView SLA breaches, hit rate, and miss rate as they happen to stay in control of your SLA adherence\n\n![]()\n\n![]()\n\nNo code custom SLA analytics\n\nCreate tailored SLA reports in seconds - no more complex formulas or SQL
Support like a lightning fast pit-crew
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queries\n\n![]()\n\nOut-of-the-box SLA reports\n\nGet instant visibility into critical SLA metrics, ensuring consistent tracking across your entire support team\n\n![]()\n\nOnly hits, no misses : Retro-analyze SLA compliance\n\nView SLA breaches, hit rate, and miss rate as they happen to stay in control of your SLA adherence\n\n![]()\n\n![]()\n\nEverything you need to fulfill your service level commitments\n\n* Org schedules\n* Custom SLA metrics\n* Auto SLA assignment\n* Default SLA
Support like a lightning fast pit-crew
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[Product demos](/docs/DevRevU/demos)\n\n1. [Documentation](/docs)\n3. [Computer for Support Teams](/docs/product/support)\n[Support analytics](/docs/product/support-analytics)\n[Ticket-SLA Analytics](/docs/dashboards/ticket-sla-analytics)\n\nTicket-SLA Analytics\n====================\n\n* **SLA applied Tickets**\n\n  Number of tickets where SLA is applied.\n* **SLA compliance rate**\n\n  Percentage of tickets where SLA was met out of all tickets where SLA is applied.\n* **Active tickets with
Ticket-SLA Analytics | Support analytics | Computer for Support Teams | DevRev
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through tickets](https://vimeo.com/1027660342)[![]()\n\nUnderstanding Support Analytics and SLAs\n\nExplore actionable insights and trends in customer experience metrics with our support analytics dashboard](https://vimeo.com/1027659562)[![]()\n\nInteractive walkthrough of SLA tracking\n\nLearn how to use DevRev track SLAs of tickets, to ensure that your customer's requests are always responded to in time.](https://devrev.navattic.com/bv10lxn)\n\nBuild Products, Not
DevRev University - DevRev for Startups