Knowledge article generation from single cases or case clusters
ART-1983_KNOWLEDGE_NODE-29
on\xe2\x80\x94it learns. It autonomously generates new Q&As based on the resolved conversation, marking them for review under the *Review Needed* status.\n\nA Q&A isn't created if it is similar to the existing Q&A to avoid duplication.\n\n```\nSatisfactory answer\n\n\n\nSimilar Q&A found\n\n\n\nNo answer or   \ntalk to engineer\n\n\n\nImproves Turing\n\n\n\nCustomer query\n\n\n\nTuring\n\n\n\nConversation  \nresolved\n\n\n\nNo new Q&As   \ncreated\n\n\n\nQ&As created\n```\n\nTo enable automatic
Questions & answers | Computer for Support Teams | DevRev