bifurcate source channel based on email body
ART-2027_KNOWLEDGE_NODE-28
email address that messages to it create either a conversation or a ticket, but not both simultaneously. Whether to create a conversation or a ticket depends on the nature of the emails received at a specific email address.\n\nRead more about [conversations](../product/conversation) and [tickets](../product/tickets) to decide which is more suitable for your use case.\n\nWhen needed, you can link a conversation to a ticket. This is particularly useful if you decide to use conversations for all
Email | Integrate | Snap-ins | DevRev