setup auto email for customer when they mail
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subject>"\n\n![]()\n\nThis email is only sent to organizations that have installed [Auto-reply snap-in](https://docs.devrev.ai/automations/auto-reply).\n\nAuto reply on email\n-------------------\n\n* **Trigger**: A new email is received from a customer.\n* **Action**: An automated reply is sent.\n* **Sender**: {Company\\_Name} [support@yourdomain.com](mailto:support@yourdomain.com)\n* **Subject**: "<customer email subject>"\n\n![]()\n\nThis email is only sent to organizations that have
Customer email notifications | Computer by DevRev | DevRev
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on the submit button.\n7. Click **Save**.\n\n![]()\n\nIf Turing in your workspace is in Auto-response mode, don't enable auto-customer reply or you'll send two messages to your customer. By using this snap-in, you can still request email addresses for enriching customer data, as well as contacting customers through the right channel if they drift off your website.\n\n[PreviousAuto-link DevRev GitHub accounts](/docs/automations/auto-link-github-devrev)[NextAuto parts to
Automatic customer reply | Automate | Snap-ins | DevRev
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to send emails | This is required if workflows or bots are configured to send emails. Keep it enabled unless you intend to turn it off. |\n\n### Step 6: Auto-Reply & Threading Features\n\nYou can configure DevRev to send automatic responses when new emails are received:\n\n* **Auto-reply message**: Acknowledge new requests and provide links or resources.\n* **Send auto-reply message to**: Choose recipients such as, only customers.\n\n> You can include links to help docs, response times, or
Email snap-in configuration | Email | Integrate | Snap-ins | DevRev
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installed [Auto-reply snap-in](https://docs.devrev.ai/automations/auto-reply).\n\n[PreviousUpdates](/docs/product/updates)[NextRoles](/docs/product/roles)\n\n#### On this page\n\n* [White-label customer email notifications](#whitelabel-customer-email-notifications)\n* [Reply to the customer on a conversation](#reply-to-the-customer-on-a-conversation)\n* [Reply to the customer on a ticket](#reply-to-the-customer-on-a-ticket)\n* [Ticket linked to a
Customer email notifications | Computer by DevRev | DevRev
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these functionalities can be enabled or disabled.\n\nInstallation\n------------\n\n1. Install the [automatic customer reply snap-in](/marketplace/auto-reply) from the DevRev marketplace.\n2. Select the workspace to install the snap-in, confirm installation, and click **Deploy snap-in**.\n3. If you want to enable automatic customer response, turn on the **Enable automated reply** toggle.\n\n   * In the **Automated reply** field, enter the text you want to send as an automated reply.\n4. To
Automatic customer reply | Automate | Snap-ins | DevRev
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[no-reply@devrev.ai](mailto:no-reply@devrev.ai)\n* **Subject**: "CSAT for TKT-XXX"\n\n![]()\n\nThis email is only sent to organizations that have installed [CSAT snap-in](https://docs.devrev.ai/automations/csat-conv).\n\nAuto customer reply\n-------------------\n\n* **Trigger**: A new conversation is initiated from a customer.\n* **Action**: An automated reply is sent.\n* **Sender**: {Company\\_Name} [support@yourdomain.com](mailto:support@yourdomain.com)\n* **Subject**: "<customer email
Customer email notifications | Computer by DevRev | DevRev
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[Documentation](/docs)\n3. [Snap-ins](/docs/snapins)\n[Automate](/docs/automate)\n[Send customized emails](/docs/automations/send-emails)\n\nSend customized emails\n======================\n\nThe [**send customized emails**](https://marketplace.devrev.ai/marketplace/send-emails) snap-in automates email sending. Once activated, this operation becomes available in the Workflow builder, enabling the delivery of personalized messages.\n\nConfiguration\n-------------\n\n1. Create a **SendGrid**
Send customized emails | Automate | Snap-ins | DevRev
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[Snap-ins](/docs/snapins)\n[Automate](/docs/automate)\n[Ticket email notifier](/docs/automations/ticket-email-notifier)\n\nTicket email notifier\n=====================\n\nThe Ticket Email Notifier snap-in automates email notifications for specific ticket subtypes. When a ticket of the chosen subtype is created, it generates and sends a customized email.\n\n![]()\n\nFor more information, refer to the [Ticket email notifier snap-in](https://marketplace.devrev.ai/ticket-email-notifier) on the
Ticket email notifier | Automate | Snap-ins | DevRev
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DevRev marketplace.\n\nInstallation\n------------\n\n1. In DevRev, go to **Settings** > **Snap-ins** and click **Explore Marketplace** in the top-right corner.\n2. In the DevRev marketplace, find **Ticket email notifier** and click **Install**.\n3. In DevRev, **Snap-ins** > **Ticket email notifier** > **Configure**.\n4. Select SendGrid connection and **Connect**.\n5. Enter the required parameters like **Subtypes**, **Recipient name**, **Subject**, **Introductory part**, **Table contents**, and
Ticket email notifier | Automate | Snap-ins | DevRev
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account.\n2. Generate an **API key**.\n3. Create a SendGrid connection:\n   a. Go to **Settings** > **Snap-ins** > **+ Connection**\n   b. Select **SendGrid**.\n   c. Add the **API key** and click **Save**.\n\nInstallation\n------------\n\n1. Install the [**send customized emails**](https://marketplace.devrev.ai/marketplace/send-emails) from the DevRev marketplace.\n2. Open the Workflow Builder and locate the **send customized emails** action node.\n3. Configure the node by selecting the
Send customized emails | Automate | Snap-ins | DevRev
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conversation, ensuring seamless and continuous communication.\n\nBy default, notifications are sent from [notifications@devrev.ai](mailto:notifications@devrev.ai). However, this setting can be overridden to use the organization\xe2\x80\x99s primary email address as the sender, or notifications can be turned off entirely.\n\nTo configure the notifications setting, under [**Settings** > **Snap-ins** > **Email Integration**](https://app.devrev.ai/devrev/settings/snap-ins/email-with-tickets), go to
Customer email notifications | Computer by DevRev | DevRev