how to set up feedback after ticket closure
ART-2011_KNOWLEDGE_NODE-25
be customized to align with their requirements.\n\nTo manually request CSAT feedback without having to wait until the ticket is resolved, use the /survey command in **Tickets** > **Customer messages**.\n\nInstallation\n------------\n\n1. Install the [CSAT on ticket](/marketplace/csat_on_ticket_dwx7b2bp) from the DevRev marketplace.\n2. Select the workspace to install the snap-in, confirm installation, and click **Deploy snap-in**.\n\nConfiguration\n-------------\n\n1. Go to **Snap-ins** >
CSAT on ticket | Automate | Snap-ins | DevRev
ART-2011_KNOWLEDGE_NODE-28
only once per ticket** toggle.\n10. If you want to automatically send CSAT surveys when tickets reach the *Resolved* stage, keep the **Trigger the CSAT survey based on configured rules** toggle turned off.\n11. If you want to send CSAT at a specific ticket stage, turn the **Trigger the CSAT survey based on configured rules** toggle on and set up a custom workflow with the following configuration:\n\n| **Component** | **Details** |\n| --- | --- |\n| Trigger | Update Ticket |\n| Stage Control |
CSAT on ticket | Automate | Snap-ins | DevRev
ART-2011_KNOWLEDGE_NODE-26
**CSAT on ticket** > **Configure**.\n2. Select the channel you want to send the survey on in **Survey channel**.\n3. Write introductory text for the survey in **Survey introductory text**.\n\n   ![]()\n\n   To include the customer's name in the CSAT survey emails, add a key {{customer\\_name}} to the introductory text configuration of the CSAT.\n4. Customize your survey response scale which is shown to the customers to select from in **Survey response scale**.\n5. To collect additional feedback
CSAT on ticket | Automate | Snap-ins | DevRev
ART-2011_KNOWLEDGE_NODE-29
If Else |\n| Condition | When: Ticket Updated / Output > Stage > Name (Make sure that the stage name is in snake case.) |\n| Action | Update Ticket |\n| ID | Ticket Updated > Output > Id |\n| List of Integrations | CSAT |\n| Integrations | App CSAT Send Survey > Yes |\n\n1. Click **Save** > **Next** and deploy the snap-in.\n\n[PreviousCSAT on conversation](/docs/automations/csat-conv)[NextCSV work item uploader](/docs/automations/csv-work-item-uploader)\n\n#### On this page\n\n*
CSAT on ticket | Automate | Snap-ins | DevRev
ART-2013_KNOWLEDGE_NODE-25
after their conversation gets resolved. The questions can be customized to align with their requirements.\n\nTo manually request CSAT feedback without having to wait until the conversation is resolved, use the /survey command in **Inbox** > **Customer messages**.\n\n\xf0\x9f\x8e\xa5 Video: DevRev Plug surveys\n\nInstallation\n------------\n\n\xf0\x9f\x8e\xa5 Video: DevRev Plug survey installation\n\n1. Install the [CSAT on
CSAT on conversation | Automate | Snap-ins | DevRev
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\xe2\x80\x9cUpdate on your Conversation with {Company\\_Name}"\n\n![]()\n\nThis email is only sent to organizations that have installed [Convergence snap-in](https://docs.devrev.ai/automations/converge).\n\nCSAT survey for conversation/ticket\n-----------------------------------\n\n* **Trigger**: A CSAT survey is sent for a conversation or ticket.\n* **Action**: The system sends out a notification with the ticket/conversation number and CSAT form.\n* **Sender**: DevRev
Customer email notifications | Computer by DevRev | DevRev