where to find agent to test
ART-15701_KNOWLEDGE_NODE-21
an agent is added in amazon connect, click on sync support agents from amazon connect button in the snap-in page which can be found when you click on configure. This will sync the relevant permissions to that agent in DevRev.Improving audio quality and call stability\n\nFor better audio quality, follow the instruction guides here:1. Network setup:
Amazon Connect Telephony Integration Guide
ART-15490_KNOWLEDGE_NODE-5
shared any information.\n\nAfter integrating the Plug widget, you can personalize and contextualize customer engagement. Learn how to [identify your customers](/sdks/web/user-identity) and update their information.\n\nBind a hotkey to toggle search agent\n------------------------------------\n\nYou can bind the `toggleSearchAgent` method to a hotkey, such as `Cmd + K` (or `Ctrl + K` for Windows), to toggle the search agent. Here\xe2\x80\x99s an example implementation:\n\n###### Setup\n\n######
Install Plug search | DevRev | Docs
ART-15701_KNOWLEDGE_NODE-10
to the User Management Tab on the left nav bar\n\nClick Add New Users. Add the user information. In the Security Profile, select Admin for admin and Agent for support agents who are supposed to pick up the call. Select the routing profile to be Basic Routing Profile for all the agents. Add the ACW timeout to be 10 seconds or any desired value.Setup DevRev Integration with Amazon Connect\n\nSelect the instance created in AWS.\n\nGo to Approved Origins from the left Navigation. Click on Add
Amazon Connect Telephony Integration Guide
ART-2894_KNOWLEDGE_NODE-7
toggle the search agent. Here\xe2\x80\x99s an example implementation:\n\n###### Setup\n\n###### Setup for React\n\n[code]\n\n    1| <script>  \n    ---|---  \n    2|   // Bind Cmd+K (or Ctrl+K) to toggle the search agent  \n    3|   document.addEventListener("keydown", function (event) {  \n    4|     if ((event.metaKey || event.ctrlKey) && event.key.toLowerCase() === "k") {  \n    5|       event.preventDefault(); // Prevent default behavior  \n    6|       window.plugSDK.toggleSearchAgent();
Install PLuG search — DevRev | Docs