workflow builder auto close ticket after 48 hours no customer response
ART-2012_KNOWLEDGE_NODE-24
customer comments on permanently closed tickets. It allows you to configure the time after which a ticket stage should be marked as closed and creates a new follow-up ticket along with all the attachments and a custom message to let the customers know that the ticket is permanently closed automatically if required.\n\nFor more information, refer to the [Follow-up ticket snap-in](https://marketplace.devrev.ai/followup?) on the DevRev marketplace.\n\nLet\xe2\x80\x99s say your ticket has the
Follow-up ticket | Automate | Snap-ins | DevRev
ART-2009_KNOWLEDGE_NODE-28
ticket's stage when linked issue is linked or unlinked.\n* Close pending tickets if they have remained in the *Awaiting customer response* stage for longer than x days.\n* Update ticket's stage to waiting on user when user reverts on new conversation.\n* Update ticket's stage to *Accepted* and notify owner and customers when an enhancement in ideation stage is linked.\n* Update a spam conversation's stage to *Suspended*.\n* Update a spam ticket's stage to
Convergence | Automate | Snap-ins | DevRev