add url source to Load Knowledge Base
ART-15716_KNOWLEDGE_NODE-18
external knowledge bases via a\xc2\xa0URL or sitemap, and offers\xc2\xa0migration tools\xc2\xa0for certain platforms.\n\nIf you have a\xc2\xa0CSV file:\n\nIf the CSV contains\xc2\xa0URLs\xc2\xa0pointing to existing articles (from which content can be extracted), it may be usable.\n\nHowever, if the CSV contains the\xc2\xa0actual article content directly, DevRev currently\xc2\xa0does not support\xc2\xa0importing knowledge base articles from CSV files.\n\nFor the latest capabilities, check the
Support queries related playbook
ART-1985_KNOWLEDGE_NODE-29
a new article using the rich-text editor.\n   * Add a link to an existing article hosted on a website. When selected, this link should redirect to the source in a new browser tab, ensuring view access to the document link.\n   * Upload a file (PDF or MS Word document). Selecting a PDF should open the source in a new browser tab, while selecting a Word file should download the source, requiring the user to open it in the MS Word application.\n3. If you are writing a new article, specify
Articles | Knowledge Base | Computer for Support Teams | DevRev
ART-1978_KNOWLEDGE_NODE-36
base** > **Articles** and click **+Articles**. From there, you can either add a link to your article or upload articles directly from your device. Once you have added the articles, you can specify their status as either *Draft* or *Published*.\nOnce the articles are published, your customers are able to search for them on the customer portal by entering their queries in the search bar.\n\nTo know more, refer to [articles](./articles)\n\nCustomize the customer
Customer portal | Computer for Support Teams | DevRev
ART-1978_KNOWLEDGE_NODE-35
existing identity system. If the organization does not use a centralized identity provider, SSO can be setup using the JWT-based method.\n3. Federated: Users log in through an identity provider such as Okta.\n\n### Integrating your knowledge base articles\n\nYou have the option to upload your articles or provide us with links to those articles, which can be hosted on your website or any other publicly accessible platform.\nTo upload articles, go to **Settings** > **Support** > **Knowledge
Customer portal | Computer for Support Teams | DevRev