Manual escalation workflows with approval processes
ART-4185_KNOWLEDGE_NODE-24
[Snap-ins](/docs/snapins)\n[Automate](/docs/automate)\n[Ticket approval workflow](/docs/automations/ticket-approval-workflow)\n\nTicket approval workflow\n========================\n\nThe Ticket approval workflow enables support agents to request approvals from stakeholders directly within support tickets.\n\n![]()\n\nFor more information, refer to the [Ticket approval workflow snap-in](https://marketplace.devrev.ai/ticket-approval-workflow) on the DevRev
Ticket approval workflow | Automate | Snap-ins | DevRev
ART-4185_KNOWLEDGE_NODE-25
marketplace.\n\nInstallation\n------------\n\n1. In DevRev, go to **Settings** > **Snap-ins** and click **Explore Marketplace** in the top-right corner.\n2. In the DevRev marketplace, find **Ticket approval workflow** and click **Install**.\n3. In DevRev, **Snap-ins** > **Ticket approval workflow** > **Configure**.\n4. Enter the required parameters like **Delay in seconds**.\n5. Click **Save** and **Install snap-in**.\n\nUsage\n-----\n\nOn the ticket execute the /request\\_approval command with
Ticket approval workflow | Automate | Snap-ins | DevRev
ART-15643_KNOWLEDGE_NODE-6
support ticket from a high-value opportunity comes in, an agent can analyze it, recognize the deal's importance, and suggest escalating the ticket's priority - an action you can approve with a single click.\n\nDevRev is different in three fundamental ways:\n\nFirst, most AI companies focus only on unstructured data: your documents and conversations. But DevRev is the only platform in the world today that combines your structured data \xe2\x80\x93 like your CRM, product backlogs, or support
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