create custom CSAT survey with a workflow
ART-2011_KNOWLEDGE_NODE-28
only once per ticket** toggle.\n10. If you want to automatically send CSAT surveys when tickets reach the *Resolved* stage, keep the **Trigger the CSAT survey based on configured rules** toggle turned off.\n11. If you want to send CSAT at a specific ticket stage, turn the **Trigger the CSAT survey based on configured rules** toggle on and set up a custom workflow with the following configuration:\n\n| **Component** | **Details** |\n| --- | --- |\n| Trigger | Update Ticket |\n| Stage Control |
CSAT on ticket | Automate | Snap-ins | DevRev
ART-2011_KNOWLEDGE_NODE-25
be customized to align with their requirements.\n\nTo manually request CSAT feedback without having to wait until the ticket is resolved, use the /survey command in **Tickets** > **Customer messages**.\n\nInstallation\n------------\n\n1. Install the [CSAT on ticket](/marketplace/csat_on_ticket_dwx7b2bp) from the DevRev marketplace.\n2. Select the workspace to install the snap-in, confirm installation, and click **Deploy snap-in**.\n\nConfiguration\n-------------\n\n1. Go to **Snap-ins** >
CSAT on ticket | Automate | Snap-ins | DevRev
ART-2013_KNOWLEDGE_NODE-26
conversation](https://marketplace.devrev.ai/csat_on_conversation_68rj7531) from the DevRev marketplace.\n2. Select the workspace to install the snap-in, confirm installation, and click **Deploy snap-in**.\n\nConfiguration\n-------------\n\n1. Go to **Snap-ins** > **CSAT on conversation** > **Configure**.\n2. Select the channel you want to send the survey on in **Survey channel**.\n3. Write introductory text for the survey in **Survey introductory text**.\n\n   ![]()\n\n   To include the
CSAT on conversation | Automate | Snap-ins | DevRev
ART-2011_KNOWLEDGE_NODE-29
If Else |\n| Condition | When: Ticket Updated / Output > Stage > Name (Make sure that the stage name is in snake case.) |\n| Action | Update Ticket |\n| ID | Ticket Updated > Output > Id |\n| List of Integrations | CSAT |\n| Integrations | App CSAT Send Survey > Yes |\n\n1. Click **Save** > **Next** and deploy the snap-in.\n\n[PreviousCSAT on conversation](/docs/automations/csat-conv)[NextCSV work item uploader](/docs/automations/csv-work-item-uploader)\n\n#### On this page\n\n*
CSAT on ticket | Automate | Snap-ins | DevRev
ART-1588_KNOWLEDGE_NODE-394
Create.\n\nPOST https:// api.devrev.ai / surveys.create\nCreates a schema for survey, which includes name and description of schema.\nRequest.\n\nThis endpoint expects an object.\nname string Required\nThe survey\'s name.\ndescription string Optional\nDescription about the survey.\nheader string Optional\nHeader of the survey.\nintroductory_text string Optional\nText posted when introducing the survey to the responder.\nresponse_text string Optional\nText posted after the response is
Get — DevRev | Docs
ART-1543_KNOWLEDGE_NODE-443
snap-widgets.create\n\nCreate a snap widget object.\n\nRequest.\n\nThis endpoint expects an object.\nEmail Preview\n\nAn email preview widget.\n\nShow 19 properties\nResponse.\n\nThis endpoint returns an object.\nsnap_widget object\nShow variant\nAPI Reference surveys Create.\n\nPOST https://api.devrev.ai / surveys.create\n\nCreates a schema for survey, which includes name and description of schema.\n\nRequest.\n\nThis endpoint expects an object.\nname string Required\n\nThe survey\xe2\x80\x99s
Metric Definitions List Post (Beta) — DevRev | Docs