search window instead of commands option when typing /
ART-2024_KNOWLEDGE_NODE-25
integrates into your workflow, regardless of whether you\'re engaged in customer support interactions or immersed in building projects.\n\nCommands\n--------\n\nSlash commands are available through text fields such as:\n\n* **Inbox** > **Conversation** > **Customer chat/Discussions**\n* **Tickets** > **Customer chat/Discussions**\n* **Issues** > **Discussions**\n\nEntering / in a text field allows you to execute commands, revealing a comprehensive list of available options. Respond to customers
Slash commands | Automate | Snap-ins | DevRev
ART-1466_KNOWLEDGE_NODE-27
Toggle search agent.\n\nThe toggleSearchAgent method allows you to control the visibility of the search agent.\n\nIf no input is provided, the method toggles the search bar: opening it if it\xe2\x80\x99s closed, and closing it if it\xe2\x80\x99s open.\n\n1 window. plugSDK. toggleSearchAgent ( true ) ; Prefill search query in search agent.\n\nUse the prefillSearchQuery method to prefill a search query when opening and initializing the search agent.\n\n1 window. plugSDK. prefillSearchQuery ( "
Methods — DevRev | Docs
ART-2894_KNOWLEDGE_NODE-7
toggle the search agent. Here\xe2\x80\x99s an example implementation:\n\n###### Setup\n\n###### Setup for React\n\n[code]\n\n    1| <script>  \n    ---|---  \n    2|   // Bind Cmd+K (or Ctrl+K) to toggle the search agent  \n    3|   document.addEventListener("keydown", function (event) {  \n    4|     if ((event.metaKey || event.ctrlKey) && event.key.toLowerCase() === "k") {  \n    5|       event.preventDefault(); // Prevent default behavior  \n    6|       window.plugSDK.toggleSearchAgent();
Install PLuG search — DevRev | Docs
ART-1286_KNOWLEDGE_NODE-0
b'Commands | DevRev | Docs\n\n[![]()![]()](https://developer.devrev.ai/)\n\nPublic\n\nPublic\n\nSearch\n\n`/`\n\n[Snap-in development](/snapin-development/concepts)[References](/snapin-development/references/cli-install)\n\nCommands\n========\n\nCopy page\n\nUsing commands, the end user can interact with the snap-in through any defined surface. Under the `commands` section of the snap-in manifest, commands are defined. For example, you can define a command called `close` that moves an issue and
Commands | DevRev | Docs
ART-15490_KNOWLEDGE_NODE-3
app_id: \'<your_unique_app_id>\', |\n| 4 | disable_plug_chat_window: true, |\n| 5 | }); |\n| 6 |  |\n| 7 | window.plugSDK.onEvent((payload) => { |\n| 8 | if (payload.type === \'ON_PLUG_WIDGET_READY\') { |\n| 9 | window.plugSDK.initSearchAgent(); |\n| 10 | } |\n| 11 | }); |\n| 12 | </script> |\n```\n\nTo toggle `searchAgent`, call the following method on any event required:\n\n```\n|  |\n| --- |\n| window.plugSDK.toggleSearchAgent(); |\n```\n\nTo prefill search input from outside the window,
Install Plug search | DevRev | Docs
ART-15490_KNOWLEDGE_NODE-6
Setup for React\n\n```\n|  |  |\n| --- | --- |\n| 1 | <script> |\n| 2 | // Bind Cmd+K (or Ctrl+K) to toggle the search agent |\n| 3 | document.addEventListener("keydown", function (event) { |\n| 4 | if ((event.metaKey || event.ctrlKey) && event.key.toLowerCase() === "k") { |\n| 5 | event.preventDefault(); // Prevent default behavior |\n| 6 | window.plugSDK.toggleSearchAgent(); |\n| 7 | } |\n| 8 | }); |\n| 9 | </script> |\n```\n\nYou can modify the keydown event listener to bind it to other
Install Plug search | DevRev | Docs
ART-1989_KNOWLEDGE_NODE-33
useful for your entire company or it might be specific to the processes of one or more teams. Using the **Available to** field in a command, you can specify whether it should be used by everyone or only by one or more teams.\n\nApplying or running commands\n----------------------------\n\n* **Select a command**: On any record, use the **Slash Command** button or just type / in the comment rich-text editor in the internal or external discussion area to open the command selection menu. Based on
Commands | Computer for Support Teams | DevRev
ART-1969_KNOWLEDGE_NODE-29
To get a list of the available commands, type / in a ticket discussion text box.\n\n\xf0\x9f\x93\x88 Insights\n----------\n\nThe [Support analytics dashboards](../product/support-analytics) display data about conversations and tickets. You can use these visualizations to identify trends and concerns in your customer support process.\n\n[PreviousRemote MCP server](/docs/product/remote-mcp)[NextInbox](/docs/product/inbox)\n\n#### On this page\n\n* [\xf0\x9f\x91\x89 Getting
Computer for Support Teams | DevRev
ART-1969_KNOWLEDGE_NODE-28
engineers. To get a list of the available commands, type / in a conversation response text box.\n\n\xf0\x9f\x8e\xab Tickets\n---------\n\nThe benefit of Computer by DevRev is that conversations can be linked to support [tickets](../product/tickets), and tickets can be linked to build issues. This [linkage](../product/apps) means that all work can be traced back to customer concerns or requests.\n\nSlash commands are available in tickets to provide AI assistance to customer experience engineers.
Computer for Support Teams | DevRev
ART-1480_KNOWLEDGE_NODE-3
command is enabled. More details in below table:\n\nSurface| Object types| Remarks  \n---|---|---  \ndiscussions| issue| Enable command on the **Discussions** tab of issues  \n| ticket| Enable command on the **Discussions** tab of tickets  \n| conversation| Enable command on the **Discussions** tab of conversations  \n| part| Enable command on the **Discussions** tab of parts  \n| workspaces| Enable command on the **Discussions** tab of workspaces  \n| rev_user| Enable command on the
Commands — DevRev | Docs
ART-15509_KNOWLEDGE_NODE-18
window.plugSDK.initSearchAgent(); |\n| 10 | } |\n| 11 | }); |\n| 12 | }, []); |\n```\n\nToggle search agent\n-------------------\n\nThe `toggleSearchAgent` method allows you to control the visibility of the search agent.\n\nIf no input is provided, the method toggles the search bar: opening it if it\xe2\x80\x99s closed, and closing it if it\xe2\x80\x99s open.\n\n```\n|  |  |\n| --- | --- |\n| 1 | window.plugSDK.toggleSearchAgent(true); |\n```\n\nCheck Search Agent
Methods | DevRev | Docs
ART-1989_KNOWLEDGE_NODE-35
you can fill it out manually and send the correctly formatted response.\n\n![]()\n\nAccess control\n--------------\n\nBy default, only admins can create, update, delete, and view all commands in the workspace. Other user groups can be given access to create, update, read, or delete commands by assigning them custom roles through [access control](./access-control) mechanisms.\n\n![]()\n\nUsers who are members of groups specified in the **Available to** field for an individual command will, by
Commands | Computer for Support Teams | DevRev
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shared any information.\n\nAfter integrating the Plug widget, you can personalize and contextualize customer engagement. Learn how to [identify your customers](/sdks/web/user-identity) and update their information.\n\nBind a hotkey to toggle search agent\n------------------------------------\n\nYou can bind the `toggleSearchAgent` method to a hotkey, such as `Cmd + K` (or `Ctrl + K` for Windows), to toggle the search agent. Here\xe2\x80\x99s an example implementation:\n\n###### Setup\n\n######
Install Plug search | DevRev | Docs
ART-1995_KNOWLEDGE_NODE-26
identity.\n* Install [Slash commands](https://marketplace.devrev.ai/slash-commands-snapin) to access specific actions quickly and use Computer to perform the functions.\n* Install [Converge support and build snap-in](/marketplace/convergence_sot6yu88) to ensure that customer conversations, support tickets, product enhancements, and development issues are always in sync.\n\nManage development work\n-----------------------\n\n* [Create issues](./issues#create-an-issue) for your developers to work
Build best practices | Computer for Builders | DevRev