trigger Timeline Comment Created workflow not triggering when customer messages
ART-1478_KNOWLEDGE_NODE-19
"timeline_comment" and .timeline_entry_created.entry.object_type == "issue") then true  \n    19|               else false  \n    20|               end  \n    21|             else false  \n    22|             end\n[/code]  \n  \n## Scheduled events\n\n`flow-events` are an event source that snap-ins can use to publish or schedule events directly. This event source can then be used to trigger another automation. This capability makes it ideal for building snap-ins that need to act later. For
Event sources — DevRev | Docs
ART-1979_KNOWLEDGE_NODE-61
following scenarios can lead to the creation of follow up ticket:\n\n* Customers communicated on an archived/immutable ticket from any channel such as email.\n* Customer communicated on a merged ticket and the primary ticket is also archived.\n\nAfter creation of a follow up ticket the customer messages will reflect only on the new followup ticket and the customer will continue to see response on the same thread in channels like email & slack. The user can continue responding on the new follow
Tickets | Computer for Support Teams | DevRev