summary of issues in past 7 days
ART-1975_KNOWLEDGE_NODE-25
insights\n===============\n\n* **Tickets created**\n\n  The number of tickets created within the date range that meet the other filtering criteria.\n* **Active tickets**\n\n  The number of tickets that are in the Open or In Progress state.\n* **Closed tickets**\n\n  The number of tickets closed within the date range that meet the other filtering criteria.\n* **Average resolution time**\n\n  The average time taken to resolve tickets.\n* **Median resolution time**\n\n  The median time taken to
Ticket insights | Support analytics | Computer for Support Teams | DevRev