workflow filter based on customer account variable
ART-12392_KNOWLEDGE_NODE-25
| --- | --- |\n| Account created | Filter conditions | Account object |\n| Account updated | Filter conditions | Account object |\n| Contact created | Filter conditions | Customer User object |\n| Contact updated | Filter conditions | User object |\n| Enhancement updated | Filter conditions | Enhancement object |\n| Incident updated | Filter conditions | Incident object |\n| Issue created | Filter conditions | Issue object |\n| Issue linked With object | Filter conditions | Issue and linked
Triggers | Workflows | Computer by DevRev | DevRev
ART-1976_KNOWLEDGE_NODE-28
scenarios\n----------------------------\n\n* Ticket routing based on customer inquiry keywords.\n* Group-specific routing based on customer account assignments.\n* Assignment routing based on severity and subtype.\n* Custom field and tag-based routing.\n* First responder ticket assignment.\n\nSystem requirements\n-------------------\n\n* Administrator privileges are required for workflow deployment and execution.\n* User status (active/away) is configurable through the profile
Routing | Computer for Support Teams | DevRev
ART-1649_KNOWLEDGE_NODE-464
set, then "after" is used.\nAllowed values: after before\nopportunity.account string Optional\nFilters for opportunities belonging to any of the provided accounts.\nopportunity.contacts string Optional\nFilters for opportunities with any of the provided contacts.\nopportunity.subtype string Optional\nFilters for opportunity with any of the provided subtypes.\nowned_by string Optional\nFilters for work owned by any of these users.\nreported_by string Optional\nFilters for work reported by any of
Create — DevRev | Docs
ART-1649_KNOWLEDGE_NODE-451
provided subtypes.\nopportunity.account string Optional\nFilters for opportunities belonging to any of the provided accounts.\nopportunity.contacts string Optional\nFilters for opportunities with any of the provided contacts.\nopportunity.subtype string Optional\nFilters for opportunity with any of the provided subtypes.\nowned_by string Optional\nFilters for work owned by any of these users.\nreported_by string Optional\nFilters for work reported by any of these users.\nsort_by string
Create — DevRev | Docs
ART-1961_KNOWLEDGE_NODE-37
\n{{Ticket\xc2\xa0Created\xc2\xa0>\xc2\xa0Output\xc2\xa0>\xc2\xa0Reported\xc2\xa0By\xc2\xa0>\xc2\xa0Rev\xc2\xa0Org\xc2\xa0>\xc2\xa0Display\xc2\xa0Name}}.\xe2\x80\x9d\n\n\n\nDelay\n\n\n\nDuration: 2 minutes\n\n\n\nIf-else\n\n\n\nAttribute:\xc2\xa0Ticket\xc2\xa0Created/Output\xc2\xa0>\xc2\xa0Applies\xc2\xa0to\xc2\xa0part\xc2\xa0>\xc2\xa0Display\xc2\xa0ID  \nOperator: Equals  \nOperand: CAPL-18\n\n\n\nTicket  \ncreated\n\n\n\nEnd\n```\n\n[### Workflow action
Workflows | Computer by DevRev | DevRev
ART-1961_KNOWLEDGE_NODE-34
button toolbar.\n4. Set your triggers. You can have multiple triggers within a single workflow.\n5. To configure your workflow, utilize the data reference pane to select values from previous nodes.\n6. Connect steps with multiple paths as needed, allowing for the management of complex workflows on one canvas.\n7. To add conditional logic, use a control step.\n\n   Select a value for the LHS; select the appropriate operator; and enter or select a value for the RHS, which can be a literal value
Workflows | Computer by DevRev | DevRev
ART-1566_KNOWLEDGE_NODE-7
specified user(s).\n\ncreated_date object Optional\nShow 2 properties\ncustom_fields map from strings to any Optional\n\nFilters for custom fields.\n\ndisplay_name list of strings Optional\n\nArray of display names of accounts to be filtered.\n\ndomains list of strings Optional\n\nDomains for accounts to be filtered.\n\nexternal_refs list of strings Optional\n\nArray of references of accounts to be filtered.\n\nfirst integer Optional\n\nThe number of accounts to return. The default is
Transition (Beta) — DevRev | Docs
ART-1560_KNOWLEDGE_NODE-517
used.\n\nAllowed values: after before\nopportunity.account string Optional\n\nFilters for opportunities belonging to any of the provided accounts.\n\nopportunity.contacts string Optional\n\nFilters for opportunities with any of the provided contacts.\n\nopportunity.subtype string Optional\n\nFilters for opportunity with any of the provided subtypes.\n\nowned_by string Optional\n\nFilters for work owned by any of these users.\n\nreported_by string Optional\n\nFilters for work reported by any of
Assign (Beta) — DevRev | Docs
ART-1785_KNOWLEDGE_NODE-440
parameters.\n\napplies_to_part string Optional\nFilters for work belonging to any of the provided parts.\ncreated_by string Optional\nFilters for work created by any of these users.\ncustom_fields map from strings to any Optional\nFilters for custom fields.\nfirst integer Optional\nThe number of work items to return. The default is \'50\', the maximum is \'5000\'.\nissue.accounts string Optional\nFilters for issues with any of the provided Accounts.\nissue.priority enum Optional\nFilters for
Create — DevRev | Docs
ART-1790_KNOWLEDGE_NODE-441
parameters.\n\napplies_to_part string Optional\nFilters for work belonging to any of the provided parts.\ncreated_by string Optional\nFilters for work created by any of these users.\ncustom_fields map from strings to any Optional\nFilters for custom fields.\nfirst integer Optional\nThe number of work items to return. The default is \'50\', the maximum is \'5000\'.\nissue.accounts string Optional\nFilters for issues with any of the provided Accounts.\nissue.priority enum Optional\nFilters for
List Post — DevRev | Docs
ART-1566_KNOWLEDGE_NODE-517
used.\n\nAllowed values: after before\nopportunity.account string Optional\n\nFilters for opportunities belonging to any of the provided accounts.\n\nopportunity.contacts string Optional\n\nFilters for opportunities with any of the provided contacts.\n\nopportunity.subtype string Optional\n\nFilters for opportunity with any of the provided subtypes.\n\nowned_by string Optional\n\nFilters for work owned by any of these users.\n\nreported_by string Optional\n\nFilters for work reported by any of
Transition (Beta) — DevRev | Docs
ART-1802_KNOWLEDGE_NODE-446
parameters.\n\napplies_to_part string Optional\nFilters for work belonging to any of the provided parts.\ncreated_by string Optional\nFilters for work created by any of these users.\ncustom_fields map from strings to any Optional\nFilters for custom fields.\nfirst integer Optional\nThe number of work items to return. The default is \'50\', the maximum is \'5000\'.\nissue.accounts string Optional\nFilters for issues with any of the provided Accounts.\nissue.priority enum Optional\nFilters for
Get Post — DevRev | Docs
ART-1784_KNOWLEDGE_NODE-440
parameters.\n\napplies_to_part string Optional\nFilters for work belonging to any of the provided parts.\ncreated_by string Optional\nFilters for work created by any of these users.\ncustom_fields map from strings to any Optional\nFilters for custom fields.\nfirst integer Optional\nThe number of work items to return. The default is \'50\', the maximum is \'5000\'.\nissue.accounts string Optional\nFilters for issues with any of the provided Accounts.\nissue.priority enum Optional\nFilters for
Locate Post — DevRev | Docs
ART-1779_KNOWLEDGE_NODE-442
parameters.\n\napplies_to_part string Optional\nFilters for work belonging to any of the provided parts.\ncreated_by string Optional\nFilters for work created by any of these users.\ncustom_fields map from strings to any Optional\nFilters for custom fields.\nfirst integer Optional\nThe number of work items to return. The default is \'50\', the maximum is \'5000\'.\nissue.accounts string Optional\nFilters for issues with any of the provided Accounts.\nissue.priority enum Optional\nFilters for
Get — DevRev | Docs
ART-1792_KNOWLEDGE_NODE-444
parameters.\n\napplies_to_part string Optional\nFilters for work belonging to any of the provided parts.\ncreated_by string Optional\nFilters for work created by any of these users.\ncustom_fields map from strings to any Optional\nFilters for custom fields.\nfirst integer Optional\nThe number of work items to return. The default is \'50\', the maximum is \'5000\'.\nissue.accounts string Optional\nFilters for issues with any of the provided Accounts.\nissue.priority enum Optional\nFilters for
Update — DevRev | Docs
ART-1783_KNOWLEDGE_NODE-440
parameters.\n\napplies_to_part string Optional\nFilters for work belonging to any of the provided parts.\ncreated_by string Optional\nFilters for work created by any of these users.\ncustom_fields map from strings to any Optional\nFilters for custom fields.\nfirst integer Optional\nThe number of work items to return. The default is \'50\', the maximum is \'5000\'.\nissue.accounts string Optional\nFilters for issues with any of the provided Accounts.\nissue.priority enum Optional\nFilters for
Locate — DevRev | Docs
ART-1308_KNOWLEDGE_NODE-443
parameters.\n\napplies_to_part string Optional\nFilters for work belonging to any of the provided parts.\ncreated_by string Optional\nFilters for work created by any of these users.\ncustom_fields map from strings to any Optional\nFilters for custom fields.\nfirst integer Optional\nThe number of work items to return. The default is \'50\', the maximum is \'5000\'.\nissue.accounts string Optional\nFilters for issues with any of the provided Accounts.\nissue.priority enum Optional\nFilters for
Update — DevRev | Docs
ART-1592_KNOWLEDGE_NODE-443
parameters.\n\napplies_to_part string Optional\nFilters for work belonging to any of the provided parts.\ncreated_by string Optional\nFilters for work created by any of these users.\ncustom_fields map from strings to any Optional\nFilters for custom fields.\nfirst integer Optional\nThe number of work items to return. The default is \'50\', the maximum is \'5000\'.\nissue.accounts string Optional\nFilters for issues with any of the provided Accounts.\nissue.priority enum Optional\nFilters for
Update — DevRev | Docs
ART-1806_KNOWLEDGE_NODE-446
parameters.\n\napplies_to_part string Optional\nFilters for work belonging to any of the provided parts.\ncreated_by string Optional\nFilters for work created by any of these users.\ncustom_fields map from strings to any Optional\nFilters for custom fields.\nfirst integer Optional\nThe number of work items to return. The default is \'50\', the maximum is \'5000\'.\nissue.accounts string Optional\nFilters for issues with any of the provided Accounts.\nissue.priority enum Optional\nFilters for
Self Post — DevRev | Docs
ART-1786_KNOWLEDGE_NODE-443
sprint.\nissue.subtype string Optional\nFilters for issues with any of the provided subtypes.\nopportunity.account string Optional\nFilters for opportunities belonging to any of the provided accounts.\nopportunity.contacts string Optional\nFilters for opportunities with any of the provided contacts.\nopportunity.subtype string Optional\nFilters for opportunity with any of the provided subtypes.\nowned_by string Optional\nFilters for work owned by any of these users.\nreported_by string
Delete — DevRev | Docs
ART-1301_KNOWLEDGE_NODE-446
parameters.\n\napplies_to_part string Optional\nFilters for work belonging to any of the provided parts.\ncreated_by string Optional\nFilters for work created by any of these users.\ncustom_fields map from strings to any Optional\nFilters for custom fields.\nfirst integer Optional\nThe number of work items to return. The default is \'50\', the maximum is \'5000\'.\nissue.accounts string Optional\nFilters for issues with any of the provided Accounts.\nissue.priority enum Optional\nFilters for
Delete — DevRev | Docs
ART-1792_KNOWLEDGE_NODE-446
sprint.\nissue.subtype string Optional\nFilters for issues with any of the provided subtypes.\nopportunity.account string Optional\nFilters for opportunities belonging to any of the provided accounts.\nopportunity.contacts string Optional\nFilters for opportunities with any of the provided contacts.\nopportunity.subtype string Optional\nFilters for opportunity with any of the provided subtypes.\nowned_by string Optional\nFilters for work owned by any of these users.\nreported_by string
Update — DevRev | Docs
ART-1804_KNOWLEDGE_NODE-446
parameters.\n\napplies_to_part string Optional\nFilters for work belonging to any of the provided parts.\ncreated_by string Optional\nFilters for work created by any of these users.\ncustom_fields map from strings to any Optional\nFilters for custom fields.\nfirst integer Optional\nThe number of work items to return. The default is \'50\', the maximum is \'5000\'.\nissue.accounts string Optional\nFilters for issues with any of the provided Accounts.\nissue.priority enum Optional\nFilters for
Self — DevRev | Docs
ART-1785_KNOWLEDGE_NODE-442
sprint.\nissue.subtype string Optional\nFilters for issues with any of the provided subtypes.\nopportunity.account string Optional\nFilters for opportunities belonging to any of the provided accounts.\nopportunity.contacts string Optional\nFilters for opportunities with any of the provided contacts.\nopportunity.subtype string Optional\nFilters for opportunity with any of the provided subtypes.\nowned_by string Optional\nFilters for work owned by any of these users.\nreported_by string
Create — DevRev | Docs
ART-1804_KNOWLEDGE_NODE-448
sprint.\nissue.subtype string Optional\nFilters for issues with any of the provided subtypes.\nopportunity.account string Optional\nFilters for opportunities belonging to any of the provided accounts.\nopportunity.contacts string Optional\nFilters for opportunities with any of the provided contacts.\nopportunity.subtype string Optional\nFilters for opportunity with any of the provided subtypes.\nowned_by string Optional\nFilters for work owned by any of these users.\nreported_by string
Self — DevRev | Docs
ART-1806_KNOWLEDGE_NODE-448
sprint.\nissue.subtype string Optional\nFilters for issues with any of the provided subtypes.\nopportunity.account string Optional\nFilters for opportunities belonging to any of the provided accounts.\nopportunity.contacts string Optional\nFilters for opportunities with any of the provided contacts.\nopportunity.subtype string Optional\nFilters for opportunity with any of the provided subtypes.\nowned_by string Optional\nFilters for work owned by any of these users.\nreported_by string
Self Post — DevRev | Docs