link ticket to messaging record with same subject automatically
ART-2027_KNOWLEDGE_NODE-43
recipients in the **To** or **Cc**\n\nThreading\n---------\n\nEmail integration preserves threading by using the **References** and **In-Reply-To** email headers and by correlating the email **Subject** field and the ticket title. If either the ticket title or the email subject is changed at any point after ticket creation, follow up emails may cause a new ticket to be created.\n\n![]()\n\nOnce a ticket is created from an email, it is recommended to avoid changing the email subject or the
Email | Integrate | Snap-ins | DevRev
ART-2027_KNOWLEDGE_NODE-44
ticket title.\n\nSpecifically, threading breaks when the order of words in the subject is changed, when words are replaced, or when words or symbols are inserted in the middle or appended. Threading is maintained if the subject change is limited to the addition of words before :, words between [], words between ##, or common prefixes, such as Re or Fwd.\n\nRate limiting\n-------------\n\nTo ensure that your support system is protected from potential spam attacks as well as from issues arising
Email | Integrate | Snap-ins | DevRev
ART-12390_KNOWLEDGE_NODE-39
to update * subtype: (Optional) Ticket subtype * apps: (Optional) Related apps * app\\_custom\\_fields: (Optional) Custom fields * stage: (Optional) New stage | Updated ticket object |\n\nObject links\n------------\n\n| Operation | Description | Input Parameters | Output |\n| --- | --- | --- | --- |\n| LinkConversationWithTicket | Creates a link between a conversation and a ticket. | * source: Conversation ID * link\\_type: Type of link (usually "is\\_related\\_to") * target: Ticket ID | Empty
Workflow action library | Workflows | Computer by DevRev | DevRev