AI based CSAT for all tickets setup
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be customized to align with their requirements.\n\nTo manually request CSAT feedback without having to wait until the ticket is resolved, use the /survey command in **Tickets** > **Customer messages**.\n\nInstallation\n------------\n\n1. Install the [CSAT on ticket](/marketplace/csat_on_ticket_dwx7b2bp) from the DevRev marketplace.\n2. Select the workspace to install the snap-in, confirm installation, and click **Deploy snap-in**.\n\nConfiguration\n-------------\n\n1. Go to **Snap-ins** >
CSAT on ticket | Automate | Snap-ins | DevRev
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If Else |\n| Condition | When: Ticket Updated / Output > Stage > Name (Make sure that the stage name is in snake case.) |\n| Action | Update Ticket |\n| ID | Ticket Updated > Output > Id |\n| List of Integrations | CSAT |\n| Integrations | App CSAT Send Survey > Yes |\n\n1. Click **Save** > **Next** and deploy the snap-in.\n\n[PreviousCSAT on conversation](/docs/automations/csat-conv)[NextCSV work item uploader](/docs/automations/csv-work-item-uploader)\n\n#### On this page\n\n*
CSAT on ticket | Automate | Snap-ins | DevRev
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part.\n\n**Sentiment evaluator**\n\nThe sentiment evaluator takes the ID of a ticket and assesses the customer's sentiment based on their comments. Sentiment values can be *Delighted*, *Happy*, *Frustrated*, *Neutral*, *Unhappy*, or *Unknown*. It also provides justification for the sentiment values. These values are only generated if there is a customer conversation on the ticket. For example, you can listen to a ticket update event, evaluate the sentiment, and send a comment to the
Workflows | Computer by DevRev | DevRev
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agents can monitor sentiment changes in real time and respond proactively to customer needs.\n\nInstallation\n------------\n\n1. Install the [Real-time sentiment evaluator snap-in](/marketplace/realtime-sentiment-evaluator) from the DevRev marketplace.\n2. Select the workspace to install the snap-in, and click **Install**.\n\n![]()\n\nConfiguration\n-------------\n\n1. Post installing the snap-in, choose the number of recent customer messages to evaluate for generating the customer
Real-time sentiment evaluator | Automate | Snap-ins | DevRev