tagging users in mail body under customer discussion ticket only @ sign appears, tagged user mail id not appearing
ART-15689_KNOWLEDGE_NODE-26
and must contain a valid work item display ID.\n2. For tagging users in the timeline entries, use the format <user@email.com>.\n3. Timeline entries can be added to both internal discussions and customer messages.\n4. The CSV should contain at least one of internal\\_discussion or external\\_discussion columns.\n\n![]()\n\nThe maximum row limit for the input CSV is 5,000.\n\nValidations for uploading CSV\n-----------------------------\n\nThe following validations are done while creating timeline
CSV comments uploader | Automate | Snap-ins | DevRev