workflow trigger ticket severity blocker
ART-1976_KNOWLEDGE_NODE-28
scenarios\n----------------------------\n\n* Ticket routing based on customer inquiry keywords.\n* Group-specific routing based on customer account assignments.\n* Assignment routing based on severity and subtype.\n* Custom field and tag-based routing.\n* First responder ticket assignment.\n\nSystem requirements\n-------------------\n\n* Administrator privileges are required for workflow deployment and execution.\n* User status (active/away) is configurable through the profile
Routing | Computer for Support Teams | DevRev
ART-1549_KNOWLEDGE_NODE-506
organizations.\n\nticket.severity enum Optional\n\nFilters for tickets with any of the provided severities.\n\nAllowed values: blocker high low medium\nticket.sla_summary.stage enum Optional\n\nFilters for records with any of the provided SLA stages.\n\nAllowed values: breached completed paused running warning\nticket.source_channel string Optional\n\nFilters for tickets with any of the provided source channels.\n\nticket.subtype string Optional\n\nFilters for tickets with any of the provided
List Post (Beta) — DevRev | Docs
ART-1551_KNOWLEDGE_NODE-506
organizations.\n\nticket.severity enum Optional\n\nFilters for tickets with any of the provided severities.\n\nAllowed values: blocker high low medium\nticket.sla_summary.stage enum Optional\n\nFilters for records with any of the provided SLA stages.\n\nAllowed values: breached completed paused running warning\nticket.source_channel string Optional\n\nFilters for tickets with any of the provided source channels.\n\nticket.subtype string Optional\n\nFilters for tickets with any of the provided
Update (Beta) — DevRev | Docs
ART-1562_KNOWLEDGE_NODE-507
organizations.\n\nticket.severity enum Optional\n\nFilters for tickets with any of the provided severities.\n\nAllowed values: blocker high low medium\nticket.sla_summary.stage enum Optional\n\nFilters for records with any of the provided SLA stages.\n\nAllowed values: breached completed paused running warning\nticket.source_channel string Optional\n\nFilters for tickets with any of the provided source channels.\n\nticket.subtype string Optional\n\nFilters for tickets with any of the provided
Get (Beta) — DevRev | Docs
ART-1564_KNOWLEDGE_NODE-506
organizations.\n\nticket.severity enum Optional\n\nFilters for tickets with any of the provided severities.\n\nAllowed values: blocker high low medium\nticket.sla_summary.stage enum Optional\n\nFilters for records with any of the provided SLA stages.\n\nAllowed values: breached completed paused running warning\nticket.source_channel string Optional\n\nFilters for tickets with any of the provided source channels.\n\nticket.subtype string Optional\n\nFilters for tickets with any of the provided
List (Beta) — DevRev | Docs
ART-1543_KNOWLEDGE_NODE-505
organizations.\n\nticket.severity enum Optional\n\nFilters for tickets with any of the provided severities.\n\nAllowed values: blocker high low medium\nticket.sla_summary.stage enum Optional\n\nFilters for records with any of the provided SLA stages.\n\nAllowed values: breached completed paused running warning\nticket.source_channel string Optional\n\nFilters for tickets with any of the provided source channels.\n\nticket.subtype string Optional\n\nFilters for tickets with any of the provided
Metric Definitions List Post (Beta) — DevRev | Docs
ART-1547_KNOWLEDGE_NODE-507
organizations.\n\nticket.severity enum Optional\n\nFilters for tickets with any of the provided severities.\n\nAllowed values: blocker high low medium\nticket.sla_summary.stage enum Optional\n\nFilters for records with any of the provided SLA stages.\n\nAllowed values: breached completed paused running warning\nticket.source_channel string Optional\n\nFilters for tickets with any of the provided source channels.\n\nticket.subtype string Optional\n\nFilters for tickets with any of the provided
Get Post (Beta) — DevRev | Docs
ART-1829_KNOWLEDGE_NODE-463
the provided severities.\nAllowed values: blocker high low medium\nticket.sla_summary.stage enum Optional\nFilters for records with any of the provided SLA stages.\nAllowed values: breached completed paused running warning\nticket.source_channel string Optional\nFilters for tickets with any of the provided source channels.\nticket.subtype string Optional\nFilters for tickets with any of the provided subtypes.\ntype enum Optional\nFilters for work of the provided types.\nAllowed values: issue
Delete — DevRev | Docs
ART-1824_KNOWLEDGE_NODE-447
the provided severities.\nAllowed values: blocker high low medium\nticket.sla_summary.stage enum Optional\nFilters for records with any of the provided SLA stages.\nAllowed values: breached completed paused running warning\nticket.source_channel string Optional\nFilters for tickets with any of the provided source channels.\nticket.subtype string Optional\nFilters for tickets with any of the provided subtypes.\ntype enum Optional\nFilters for work of the provided types.\nAllowed values: issue
Delete — DevRev | Docs
ART-1607_KNOWLEDGE_NODE-452
the provided severities.\nAllowed values: blocker high low medium\nticket.sla_summary.stage enum Optional\nFilters for records with any of the provided SLA stages.\nAllowed values: breached completed paused running warning\nticket.source_channel string Optional\nFilters for tickets with any of the provided source channels.\nticket.subtype string Optional\nFilters for tickets with any of the provided subtypes.\ntype enum Optional\nFilters for work of the provided types.\nAllowed values: issue
Get Post — DevRev | Docs
ART-1834_KNOWLEDGE_NODE-447
organizations.\nticket.severity enum Optional\nFilters for tickets with any of the provided severities.\nAllowed values: blocker high low medium\nticket.sla_summary.stage enum Optional\nFilters for records with any of the provided SLA stages.\nAllowed values: breached completed paused running warning\nticket.source_channel string Optional\nFilters for tickets with any of the provided source channels.\nticket.subtype string Optional\nFilters for tickets with any of the provided subtypes.\ntype
Delete — DevRev | Docs
ART-1641_KNOWLEDGE_NODE-474
organizations.\nticket.severity enum Optional\nFilters for tickets with any of the provided severities.\nAllowed values: blocker high low medium\nticket.sla_summary.stage enum Optional\nFilters for records with any of the provided SLA stages.\nAllowed values: breached completed paused running warning\nticket.source_channel string Optional\nFilters for tickets with any of the provided source channels.\nticket.subtype string Optional\nFilters for tickets with any of the provided subtypes.\ntype
Get Post — DevRev | Docs
ART-1651_KNOWLEDGE_NODE-468
Optional\nFilters for tickets with any of the provided severities.\nAllowed values: blocker high low medium\nticket.sla_summary.stage enum Optional\nFilters for records with any of the provided SLA stages.\nAllowed values: breached completed paused running warning\nticket.source_channel string Optional\nFilters for tickets with any of the provided source channels.\nticket.subtype string Optional\nFilters for tickets with any of the provided subtypes.\ntype enum Optional\nFilters for work of the
Create — DevRev | Docs
ART-1651_KNOWLEDGE_NODE-455
the provided severities.\nAllowed values: blocker high low medium\nticket.sla_summary.stage enum Optional\nFilters for records with any of the provided SLA stages.\nAllowed values: breached completed paused running warning\nticket.source_channel string Optional\nFilters for tickets with any of the provided source channels.\nticket.subtype string Optional\nFilters for tickets with any of the provided subtypes.\ntype enum Optional\nFilters for work of the provided types.\nAllowed values: issue
Create — DevRev | Docs
ART-1830_KNOWLEDGE_NODE-476
Optional\nFilters for tickets with any of the provided severities.\nAllowed values: blocker high low medium\nticket.sla_summary.stage enum Optional\nFilters for records with any of the provided SLA stages.\nAllowed values: breached completed paused running warning\nticket.source_channel string Optional\nFilters for tickets with any of the provided source channels.\nticket.subtype string Optional\nFilters for tickets with any of the provided subtypes.\ntype enum Optional\nFilters for work of the
Get Post — DevRev | Docs
ART-1829_KNOWLEDGE_NODE-476
Optional\nFilters for tickets with any of the provided severities.\nAllowed values: blocker high low medium\nticket.sla_summary.stage enum Optional\nFilters for records with any of the provided SLA stages.\nAllowed values: breached completed paused running warning\nticket.source_channel string Optional\nFilters for tickets with any of the provided source channels.\nticket.subtype string Optional\nFilters for tickets with any of the provided subtypes.\ntype enum Optional\nFilters for work of the
Delete — DevRev | Docs
ART-1564_KNOWLEDGE_NODE-520
severities.\n\nAllowed values: blocker high low medium\nticket.sla_summary.stage enum Optional\n\nFilters for records with any of the provided SLA stages.\n\nAllowed values: breached completed paused running warning\nticket.source_channel string Optional\n\nFilters for tickets with any of the provided source channels.\n\nticket.subtype string Optional\n\nFilters for tickets with any of the provided subtypes.\n\ntype enum Optional\n\nFilters for work of the provided types.\n\nAllowed values:
List (Beta) — DevRev | Docs
ART-1551_KNOWLEDGE_NODE-520
severities.\n\nAllowed values: blocker high low medium\nticket.sla_summary.stage enum Optional\n\nFilters for records with any of the provided SLA stages.\n\nAllowed values: breached completed paused running warning\nticket.source_channel string Optional\n\nFilters for tickets with any of the provided source channels.\n\nticket.subtype string Optional\n\nFilters for tickets with any of the provided subtypes.\n\ntype enum Optional\n\nFilters for work of the provided types.\n\nAllowed values:
Update (Beta) — DevRev | Docs
ART-1824_KNOWLEDGE_NODE-460
Optional\nFilters for tickets with any of the provided severities.\nAllowed values: blocker high low medium\nticket.sla_summary.stage enum Optional\nFilters for records with any of the provided SLA stages.\nAllowed values: breached completed paused running warning\nticket.source_channel string Optional\nFilters for tickets with any of the provided source channels.\nticket.subtype string Optional\nFilters for tickets with any of the provided subtypes.\ntype enum Optional\nFilters for work of the
Delete — DevRev | Docs
ART-1549_KNOWLEDGE_NODE-520
severities.\n\nAllowed values: blocker high low medium\nticket.sla_summary.stage enum Optional\n\nFilters for records with any of the provided SLA stages.\n\nAllowed values: breached completed paused running warning\nticket.source_channel string Optional\n\nFilters for tickets with any of the provided source channels.\n\nticket.subtype string Optional\n\nFilters for tickets with any of the provided subtypes.\n\ntype enum Optional\n\nFilters for work of the provided types.\n\nAllowed values:
List Post (Beta) — DevRev | Docs
ART-1543_KNOWLEDGE_NODE-519
severities.\n\nAllowed values: blocker high low medium\nticket.sla_summary.stage enum Optional\n\nFilters for records with any of the provided SLA stages.\n\nAllowed values: breached completed paused running warning\nticket.source_channel string Optional\n\nFilters for tickets with any of the provided source channels.\n\nticket.subtype string Optional\n\nFilters for tickets with any of the provided subtypes.\n\ntype enum Optional\n\nFilters for work of the provided types.\n\nAllowed values:
Metric Definitions List Post (Beta) — DevRev | Docs
ART-2009_KNOWLEDGE_NODE-27
ticket is closed or reopened.\n* Post in the linked conversation when a ticket is linked.\n* Post in child issue timeline when parent issue is closed.\n* Post in parent issue timeline when child issue is closed.\n* Post to issue's timeline when linked ticket's severity is changed.\n* Post in ticket's timeline when an issue linked to it is closed.\n* Post in enhancement's timeline when any linked issue is *In Development*.\n* Update ticket's stage when linked issue's state changes.\n* Update
Convergence | Automate | Snap-ins | DevRev
ART-1301_KNOWLEDGE_NODE-452
response.\nticket.rev_org string Optional\nFilters for tickets that are associated with any of the provided Rev organizations.\nticket.severity enum Optional\nFilters for tickets with any of the provided severities.\nAllowed values: blocker high low medium\nticket.sla_summary.stage enum Optional\nFilters for records with any of the provided SLA stages.\nAllowed values: breached completed paused running warning\nticket.source_channel string Optional\nFilters for tickets with any of the provided
Delete — DevRev | Docs
ART-1786_KNOWLEDGE_NODE-447
response.\nticket.rev_org string Optional\nFilters for tickets that are associated with any of the provided Rev organizations.\nticket.severity enum Optional\nFilters for tickets with any of the provided severities.\nAllowed values: blocker high low medium\nticket.sla_summary.stage enum Optional\nFilters for records with any of the provided SLA stages.\nAllowed values: breached completed paused running warning\nticket.source_channel string Optional\nFilters for tickets with any of the provided
Delete — DevRev | Docs
ART-1804_KNOWLEDGE_NODE-452
response.\nticket.rev_org string Optional\nFilters for tickets that are associated with any of the provided Rev organizations.\nticket.severity enum Optional\nFilters for tickets with any of the provided severities.\nAllowed values: blocker high low medium\nticket.sla_summary.stage enum Optional\nFilters for records with any of the provided SLA stages.\nAllowed values: breached completed paused running warning\nticket.source_channel string Optional\nFilters for tickets with any of the provided
Self — DevRev | Docs
ART-1308_KNOWLEDGE_NODE-449
response.\nticket.rev_org string Optional\nFilters for tickets that are associated with any of the provided Rev organizations.\nticket.severity enum Optional\nFilters for tickets with any of the provided severities.\nAllowed values: blocker high low medium\nticket.sla_summary.stage enum Optional\nFilters for records with any of the provided SLA stages.\nAllowed values: breached completed paused running warning\nticket.source_channel string Optional\nFilters for tickets with any of the provided
Update — DevRev | Docs
ART-1784_KNOWLEDGE_NODE-446
response.\nticket.rev_org string Optional\nFilters for tickets that are associated with any of the provided Rev organizations.\nticket.severity enum Optional\nFilters for tickets with any of the provided severities.\nAllowed values: blocker high low medium\nticket.sla_summary.stage enum Optional\nFilters for records with any of the provided SLA stages.\nAllowed values: breached completed paused running warning\nticket.source_channel string Optional\nFilters for tickets with any of the provided
Locate Post — DevRev | Docs
ART-1780_KNOWLEDGE_NODE-447
response.\nticket.rev_org string Optional\nFilters for tickets that are associated with any of the provided Rev organizations.\nticket.severity enum Optional\nFilters for tickets with any of the provided severities.\nAllowed values: blocker high low medium\nticket.sla_summary.stage enum Optional\nFilters for records with any of the provided SLA stages.\nAllowed values: breached completed paused running warning\nticket.source_channel string Optional\nFilters for tickets with any of the provided
Get Post — DevRev | Docs
ART-1792_KNOWLEDGE_NODE-450
response.\nticket.rev_org string Optional\nFilters for tickets that are associated with any of the provided Rev organizations.\nticket.severity enum Optional\nFilters for tickets with any of the provided severities.\nAllowed values: blocker high low medium\nticket.sla_summary.stage enum Optional\nFilters for records with any of the provided SLA stages.\nAllowed values: breached completed paused running warning\nticket.source_channel string Optional\nFilters for tickets with any of the provided
Update — DevRev | Docs
ART-1790_KNOWLEDGE_NODE-447
response.\nticket.rev_org string Optional\nFilters for tickets that are associated with any of the provided Rev organizations.\nticket.severity enum Optional\nFilters for tickets with any of the provided severities.\nAllowed values: blocker high low medium\nticket.sla_summary.stage enum Optional\nFilters for records with any of the provided SLA stages.\nAllowed values: breached completed paused running warning\nticket.source_channel string Optional\nFilters for tickets with any of the provided
List Post — DevRev | Docs
ART-1592_KNOWLEDGE_NODE-449
response.\nticket.rev_org string Optional\nFilters for tickets that are associated with any of the provided Rev organizations.\nticket.severity enum Optional\nFilters for tickets with any of the provided severities.\nAllowed values: blocker high low medium\nticket.sla_summary.stage enum Optional\nFilters for records with any of the provided SLA stages.\nAllowed values: breached completed paused running warning\nticket.source_channel string Optional\nFilters for tickets with any of the provided
Update — DevRev | Docs
ART-1783_KNOWLEDGE_NODE-446
response.\nticket.rev_org string Optional\nFilters for tickets that are associated with any of the provided Rev organizations.\nticket.severity enum Optional\nFilters for tickets with any of the provided severities.\nAllowed values: blocker high low medium\nticket.sla_summary.stage enum Optional\nFilters for records with any of the provided SLA stages.\nAllowed values: breached completed paused running warning\nticket.source_channel string Optional\nFilters for tickets with any of the provided
Locate — DevRev | Docs
ART-1605_KNOWLEDGE_NODE-448
response.\nticket.rev_org string Optional\nFilters for tickets that are associated with any of the provided Rev organizations.\nticket.severity enum Optional\nFilters for tickets with any of the provided severities.\nAllowed values: blocker high low medium\nticket.sla_summary.stage enum Optional\nFilters for records with any of the provided SLA stages.\nAllowed values: breached completed paused running warning\nticket.source_channel string Optional\nFilters for tickets with any of the provided
Create — DevRev | Docs
ART-1806_KNOWLEDGE_NODE-452
response.\nticket.rev_org string Optional\nFilters for tickets that are associated with any of the provided Rev organizations.\nticket.severity enum Optional\nFilters for tickets with any of the provided severities.\nAllowed values: blocker high low medium\nticket.sla_summary.stage enum Optional\nFilters for records with any of the provided SLA stages.\nAllowed values: breached completed paused running warning\nticket.source_channel string Optional\nFilters for tickets with any of the provided
Self Post — DevRev | Docs
ART-1785_KNOWLEDGE_NODE-446
response.\nticket.rev_org string Optional\nFilters for tickets that are associated with any of the provided Rev organizations.\nticket.severity enum Optional\nFilters for tickets with any of the provided severities.\nAllowed values: blocker high low medium\nticket.sla_summary.stage enum Optional\nFilters for records with any of the provided SLA stages.\nAllowed values: breached completed paused running warning\nticket.source_channel string Optional\nFilters for tickets with any of the provided
Create — DevRev | Docs
ART-1832_KNOWLEDGE_NODE-455
response.\nticket.rev_org string Optional\nFilters for tickets that are associated with any of the provided Rev organizations.\nticket.severity enum Optional\nFilters for tickets with any of the provided severities.\nAllowed values: blocker high low medium\nticket.sla_summary.stage enum Optional\nFilters for records with any of the provided SLA stages.\nAllowed values: breached completed paused running warning\nticket.source_channel string Optional\nFilters for tickets with any of the provided
Create — DevRev | Docs
ART-1779_KNOWLEDGE_NODE-448
response.\nticket.rev_org string Optional\nFilters for tickets that are associated with any of the provided Rev organizations.\nticket.severity enum Optional\nFilters for tickets with any of the provided severities.\nAllowed values: blocker high low medium\nticket.sla_summary.stage enum Optional\nFilters for records with any of the provided SLA stages.\nAllowed values: breached completed paused running warning\nticket.source_channel string Optional\nFilters for tickets with any of the provided
Get — DevRev | Docs