DevRev as replacement for JIRA or Linear
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DevRev\n---------------------------\n\nIn this scenario, the intention is to replace Jira with DevRev. Once the migration is complete, the work that was normally done in Jira would continue in DevRev. This can also be used to evaluate DevRev with real data.\n\nTo migrate from Jira to DevRev:\n\n1. Perform a [project import](#project-import) to migrate over an entire Jira project.\n2. (Optionally) Perform a [sync from Jira to DevRev](#sync-from-jira-to-devrev) to bring over changes made after
Jira Software AirSync | AirSync | Snap-ins | DevRev
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integration for authentication\n  Groups synchronization\n  Customization\n  Simplicity\n\n\nWhat did we choose?\nDevRev\n\nWhy did we choose this?\nOne of the core pillars of the DevRev platform is work so we worked to build what we would eventually use. Previously, we had used JIRA for 10+ years at our previous companies, and while we could have used that when building DevRev, we decided to not as it would force us to build fast so we could start leveraging.\n\nWe currently run 100% of our
Choosing the Right Systems For Your Startup
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effectively address their needs until they integrated DevRev.\n\nThe Solution\n------------\n\nBefore DevRev, they used various tools such as Atlassian\'s JIRA, Bitbucket, and Confluence, but faced issues with data discrepancies and outdated interfaces. They also used homegrown solutions like Slack and WhatsApp for customer communication, but logging interactions manually was a challenge. With DevRev, they were able to solve these issues and bring their team closer to their customers.\n\nMishra
Goodmeetings uses PLuG to reduce ticket resolution time
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resultant simplified project and ticket management have enhanced interdepartmental collaboration, keeping teams aligned and focused.\n* **Unified Project View:** DevRev provides a single view that integrates multiple projects, allowing Yellow.ai to have a cohesive understanding of their product development progress. This addresses the challenge they faced with JIRA, where the product roadmap was scattered across different projects.\n* **Management Layer Solutions:** The platform offers
Yellow.ai uses DevRev to Streamline Processes
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the future of software development. Rashid Khan from Yellow.ai was particularly impressed by the vision articulated by DevRev's founders. They offered a platform that could radically change the traditional approaches to software development. Convinced by this innovative perspective, Yellow.ai decided to move their operations from Atlassian Jira to DevRev. The collaboration started with a focus on better handling of customer data within Salesforce. The teams addressed challenges like duplicate
Yellow.ai uses DevRev to Streamline Processes
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everyone in real time. This transparency has improved decision-making and operational efficiency across the organization. DevRev\xe2\x80\x99s seamless migration and workflow creation have eliminated the need for external automations, Jira connectors, and additional Slack integrations. We now conduct our meetings by screen sharing the DevRev app, sorting and grouping columns, and voila, we have the information we want to present, reducing the time spent on operational tasks.\n\n![]()\n\nJishnu
Yellow.ai uses DevRev to Streamline Processes
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new direction to include broader fintech functionalities, Uils wanted to converge multiple tools into a single platform. By replacing Intercom and Jira with DevRev, Uils managed user inquiries directly on the same platform where daily tasks were handled. Additionally, Uils utilized DevRev\xe2\x80\x99s Grow app, a unified platform for support, customer success, sales, and product teams in SaaS to collaborate. DevRev\xe2\x80\x99s Build app, an AI-first Product CRM, enabled Uils to transition from
Uils elevates efficiency and innovation with DevRev
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Linear](#importing-from-linear)\n* [Post import options](#post-import-options)\n\n1. [Documentation](/docs)\n3. [Snap-ins](/docs/snapins)\n[AirSync](/docs/import)\n[Linear AirSync](/docs/integrations/linear)\n\nLinear AirSync\n==============\n\nTo ease the transition from Linear issues to DevRev, you can import and sync\nLinear issues with DevRev.\n\n![]()\n\nFor more information, refer to the\n[Linear AirSync snap-in](https://marketplace.devrev.ai/linear-adaas) on the\nDevRev
Linear AirSync | AirSync | Snap-ins | DevRev
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marketplace.\n\nSupported objects\n-----------------\n\nThe following is a list of Linear objects and their corresponding DevRev\nequivalent. Those marked as **Supported** are eligible for import.\n\n| Linear Object | DevRev Object | Sync to DevRev | Sync to Linear |\n| --- | --- | --- | --- |\n| Issue | Issue | \xe2\x9c\x85 | \xe2\x9c\x85 |\n| Comment on Issue | Comment on Issue | \xe2\x9c\x85 | \xe2\x9c\x85 |\n| Label on Issue | Tag on Issue | \xe2\x9c\x85 | \xe2\x9c\x85 |\n| Attachment on
Linear AirSync | AirSync | Snap-ins | DevRev
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and visibility can change without us having to re-configure anything on the GitHub side.\n\nWhat would we have done differently?\nNothing, been impressed with this so far.\n\nWork Management \xe2\x86\x92 DevRev\n\nWhat is it?\nWork management (e.g., JIRA, Trello, Linear, DevRev, etc.), is a system used to track and plan work items. This is primarily important for engineering teams early as as you need to roadmap and plan execution across engineers.\n\nWhat should you look for?\n\n\n  IdP
Choosing the Right Systems For Your Startup
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the first place. The team invested in monitoring tools to raise alerts. DevRev worked with Uniphore to ensure that alerts from these tools come in as issues or tickets within the DevRev platform. Even downstream, with the Jira bidirectional sync via AirSync, support can create an issue within DevRev and it automatically gets updated on Jira. This made work quicker, more predictable, and consistent for the support team.\n\n### Making support an ally to product\n\nThe integrations between DevRev
Uniphore builds a proactive support culture with DevRev
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modifications made in Linear to the corresponding work item in\n    DevRev.\n  + Create new work items in DevRev for any new issues created in Linear after\n    the last sync or import.\n* [Sync DevRev to Snap-ins](#sync-to-linear)\n  + Write any modifications made in DevRev to the corresponding work item in\n    Linear.\n  + Create new work items in Linear for any new issues created in DevRev after the last sync or import.\n* View report\n  + View details of the initial import and any syncs
Linear AirSync | AirSync | Snap-ins | DevRev
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integration necessitated frequent manual data entry, increased the potential for errors, and led to substantial time wastage. Additionally, the disparate systems hindered effective project and ticket management and complicated the synchronization of customer and account information, affecting overall service quality and relationship management.\n\nBefore adopting DevRev, our engineering and customer-facing teams struggled with siloed information spread across Jira and Salesforce, making it
Yellow.ai uses DevRev to Streamline Processes
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imported issue changes are synced to and from the Jira project.\n\nProject import\n--------------\n\nTo ease the transition from Jira to DevRev, you can import your Jira projects into DevRev. The project import is a 1-time bulk import of a Jira project into DevRev. Once this import is complete, several options are made available for that project, such as resyncing changes, syncing back to Jira, and bidirectional syncing.\n\n![]()\n\nFor best results, imports should be done using an
Jira Software AirSync | AirSync | Snap-ins | DevRev
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Diagram of Ticket | \xe2\x9c\x85 |\n| User | DevUser | \xe2\x9c\x85 |\n| Customer | Customer | \xe2\x9c\x85 |\n| Organization | Account | \xe2\x9c\x85 |\n| App User | SysUser | \xe2\x9c\x85 |\n| Sprint | Sprint | \xe2\x9d\x8c |\n| Filter | Vista | \xe2\x9d\x8c |\n| Automation | Snap-in | \xe2\x9d\x8c |\n\nMigrate from Jira Service Management to DevRev\n----------------------------------------------\n\nIn this scenario, the intention is to replace Jira Service Management with\nDevRev. Once the
Jira Service Management AirSync | AirSync | Snap-ins | DevRev
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developers onboarded to DevRev, it will capture everything we need in one place and we can say goodbye to the other platforms we\xe2\x80\x99re currently using.\n\n![]()\n\nRamesh GanapathyChief of Staff and Head of Operations, Atomicwork\n\nThe team also plans to useComputer-powered AI agents to create smarter workflows that can improve team collaboration.\n\nLooking ahead\n-------------\n\nAtomicwork plans to implement issue tracking within DevRev to consolidate bug tracking alongside support
Atomicwork enables cross-functional customer support with DevRev
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releases](#create-releases)\n* [Set up vistas](#set-up-vistas)\n* [Plan your work](#plan-your-work)\n\n1. [Documentation](/docs)\n3. [Computer for Builders](/docs/product/build)\n[Build best practices](/docs/product/build-bp)\n\nBuilder best practices\n======================\n\nConfigure the DevRev app\n------------------------\n\n* Install [Linear](/marketplace/linear-adaas) and [Jira import](/marketplace/jira) snap-ins to migrate and sync all your data to DevRev.\n* Integrate with
Build best practices | Computer for Builders | DevRev
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equivalent. Those marked as **Sync to DevRev** are eligible for import/sync to DevRev from Jira. Those marked as **Sync to Jira** are eligible to be synced to Jira from DevRev.\n\n### Jira Cloud\n\n| Jira Object | DevRev Object | Sync to DevRev | Sync to Jira |\n| --- | --- | --- | --- |\n| Issue | Issue/Ticket | \xe2\x9c\x85 | \xe2\x9c\x85 |\n| Epic | Issue/Ticket/Enhancement | \xe2\x9c\x85 | \xe2\x9c\x85 |\n| Comment on Issue | Comment on Issue/Ticket | \xe2\x9c\x85 | \xe2\x9c\x85 |\n| Label
Jira Software AirSync | AirSync | Snap-ins | DevRev
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workflows in DevRev to automatically categorize work. They connected GitHub effortlessly, enabling stage changes to update without manual effort. With Dev360, integrated directly into DevRev, they analyze developer productivity and track velocity in real time. They also rely on advanced project tracking inside our app to manage large-scale engineering initiatives with greater visibility.\n\nTogether, these integrations and capabilities embody the convergence of Dev + Rev, giving Bolt a single
Bolt unifies support and product to deliver seamless commerce
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Base Integration\n\nAdopting an outcome-based structure was challenging to implement on Jira, but we accomplished this seamlessly with DevRev, enhancing our project management efficacy.\n\n![]()\n\nRashid KhanYellow.ai\n\nThe Benefits\n------------\n\n* **Seamless Integration-** By incorporating the Airdrop feature, Yellow.ai has seamlessly unified its customer management and support frameworks, virtually eliminating manual data entry and the errors typically associated with such processes.
Yellow.ai uses DevRev to Streamline Processes
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prompted to configure how to import the Jira project.\n\n### Setting up the import recipe\n\nA Jira project import is highly configurable, and the configurations for a specific project import are referred to as the recipe. Here are some guidelines on what to expect:\n\n* What type of work to create in DevRev?\n  + You have the option to import Jira issues as DevRev issues (common - default) or DevRev tickets (uncommon).\n  + Choose issues if you use the Jira project to track primarily
Jira Software AirSync | AirSync | Snap-ins | DevRev
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across existing data sources and software. DevRev also provides AI-native apps for customer support, product management, and engineering that can coexist with or replace legacy solutions.\n\nHeadquartered in Palo Alto, California, DevRev has offices in seven global locations. We have raised $100 million in funding from investors like Khosla Ventures and Mayfield at a $1.1 billion valuation. We are also honored to be named on the Forbes 2024 list of America\xe2\x80\x99s Best Startup Employers.
DevRev Careers | Customer Success Manager
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where everything needs to be done by a system integrator is over,\xe2\x80\x9d says Vinod. \xe2\x80\x9cTools that are easily deployed, used by my people, configured by my people and that I can democratize access to was the number one foundational requirement of any product that we evaluated.\xe2\x80\x9d\n\nWhen Uniphore made the decision to move to DevRev, migration was a breeze. Using AirSync, within just 6 hours, it was able to migrate:\n\n* 16,000 tickets\n* 72,000 comments\n* 17,000
Uniphore builds a proactive support culture with DevRev
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migration is complete, the work that was normally done in Jira\nService Management would continue in DevRev. This can also be used to evaluate\nDevRev with real data.\n\nTo migrate from Jira Service Management to DevRev:\n\n1. Perform a [project import](#project-import) to migrate over an entire Jira\n   Service Management project.\n2. (Optionally) Perform a [sync from Jira to DevRev](#sync-from-jira-to-devrev)\n   to bring over changes made after the initial import. This step can be\n
Jira Service Management AirSync | AirSync | Snap-ins | DevRev
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repeated as needed.\n\nProject import\n--------------\n\nTo ease the transition from Jira Service Management to DevRev, you can import\nyour Jira Service Management projects into DevRev. The project import is a\n1-time bulk import of a Jira project into DevRev. Once this import is complete,\nfurther incremental syncs can also be made.\n\nTo import a Jira Service Management project, go to **Settings** >\n**Integrations** > **AirSyncs** then select **AirSync** (or **Start AirSync** if it's your
Jira Service Management AirSync | AirSync | Snap-ins | DevRev