use of workflows in DevRev
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workflow engine.\n* **Automations on one schema**: Our AirSync feature automatically transforms data from different sources. It enables you to create workflows natively in DevRev without the need to create fetch nodes or manually transform data.\n\nComponents\n----------\n\n* Workflow canvas: The field where you connect and visualize different steps in your workflow.\n* Steps: The building blocks of your workflow, shown on the canvas.\n* Variable selector: Used to insert variables into your
Workflows | Computer by DevRev | DevRev
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[Creating a workflow](#creating-a-workflow)\n* [Workflow example: Ticket auto-response](#workflow-example-ticket-autoresponse)\n\n1. [Documentation](/docs)\n3. [Computer by DevRev](/docs/intro)\n[Workflows](/docs/product/workflow-engine)\n\nWorkflows\n=========\n\nA workflow is a series of triggers, actions, and conditions designed to achieve a specific goal or outcome. Depicted as a flowchart or diagram, it illustrates how various triggers and actions interconnect.\n\nDevRev\xe2\x80\x99s
Workflows | Computer by DevRev | DevRev
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the DevRev ecosystem.](https://devrevu.reach360.com/share/course/676d4cd1-0520-45bd-813d-8289d0fc8772)[![]()\n\nDevRev: Customizations and snap-ins\n\nExtend DevRev by building custom experiences for your workflow](https://devrevu.reach360.com/share/course/6dea13c5-5e05-46bd-bf2b-e29f4fca130c)[![]()\n\nDevRev: Workflows and automations\n\nDesign workflows and automations that drive productivity at
DevRev University
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the DevRev ecosystem.](https://devrevu.reach360.com/share/course/676d4cd1-0520-45bd-813d-8289d0fc8772)[![]()\n\nDevRev: Customizations and snap-ins\n\nExtend DevRev by building custom experiences for your workflow](https://devrevu.reach360.com/share/course/6dea13c5-5e05-46bd-bf2b-e29f4fca130c)[![]()\n\nDevRev: Workflows and automations\n\nDesign workflows and automations that drive productivity at
DevRev University
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workflows in DevRev to automatically categorize work. They connected GitHub effortlessly, enabling stage changes to update without manual effort. With Dev360, integrated directly into DevRev, they analyze developer productivity and track velocity in real time. They also rely on advanced project tracking inside our app to manage large-scale engineering initiatives with greater visibility.\n\nTogether, these integrations and capabilities embody the convergence of Dev + Rev, giving Bolt a single
Bolt unifies support and product to deliver seamless commerce
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issues, or custom objects) is supported via the DevRev API.\n\nYou can use the API to create, update, or reorder stages in your workflow.\n\nThe endpoint and payload depend on the object type (ticket, issue, custom object, etc.).\n\nIf you share which object\xe2\x80\x99s stages you want to customize, I can provide a sample API call or payload.Analytics and Reporting\n\n1. Creating Reports in DevRev\n\nYou can create reports in DevRev by building dashboards with widgets:\n\nGo to the Vista you
Support queries related playbook
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[https://devrev.ai/docs/product/core](https://devrev.ai/docs/product/core)vista\n\nA list of objects in DevRev that you can sort, categorize, and share.\n\nRead more about vista: [https://devrev.ai/docs/product/vistas](https://devrev.ai/docs/product/vistas)workflow\n\nA series of triggers, actions, and conditions designed to achieve a specific goal or outcome.\n\nDepicted as a flowchart or diagram, a workflow illustrates how various triggers and actions interconnect.\n\nRead more about
Glossary
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account.\n\n**Ask AI**\n\nWrite your own LLM prompt to generate content that can be used in various contexts. For example, you can request a summary of a ticket based on the title and description.\n\nCreating a workflow\n-------------------\n\n1. Go to [**Settings** > **Workflows**](https://app.devrev.ai/devrev/settings/workflows?labels=skill&labelsOp=not_any&status=active). A canvas appears.\n2. Enter a name for your workflow.\n3. Select the steps you want to include by selecting them from the
Workflows | Computer by DevRev | DevRev
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everyone in real time. This transparency has improved decision-making and operational efficiency across the organization. DevRev\xe2\x80\x99s seamless migration and workflow creation have eliminated the need for external automations, Jira connectors, and additional Slack integrations. We now conduct our meetings by screen sharing the DevRev app, sorting and grouping columns, and voila, we have the information we want to present, reducing the time spent on operational tasks.\n\n![]()\n\nJishnu
Yellow.ai uses DevRev to Streamline Processes
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workflow: [https://devrev.ai/docs/product/workflow-engine](https://devrev.ai/docs/product/workflow-engine)workspace\n\nThe customer of a product or service.\n\nRead more about workspace: [https://devrev.ai/docs/product/customers](https://devrev.ai/docs/product/customers)'
Glossary
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notifications, while going far beyond with advanced workflows, SLA management, automation, and hybrid search functionality. The platform empowered agents to build automations themselves without relying on product teams, with Raj noting that a typical ticket lifecycle requires approximately 15 workflows, which DevRev makes practical and manageable.\n\nKey implementation highlights included a Lumary integration that automated customer association in 15 seconds for approximately 30% of APAC ticket
Skedulo reduced effort 30% to 5% and unlocked automation at scale
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applications](https://rise.articulate.com/share/yTvcdwN0dMgzhiU_Kgbbs2t8lfkpnC5O)[![]()\n\nDevRev: Admin management and set-up\n\nSet up, manage, and streamline workflows for smooth operations](https://devrevu.reach360.com/share/course/d238d6fd-ab6a-41b3-a99b-44e1d2a8d221)\n\nExplore more courses\n--------------------\n\nDiscover more courses to expand your DevRev skills and continue your learning journey\n\n[![]()\n\nDevRev platform fundamentals\n\nYour first step to navigating and mastering
DevRev University
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applications](https://rise.articulate.com/share/yTvcdwN0dMgzhiU_Kgbbs2t8lfkpnC5O)[![]()\n\nDevRev: Admin management and set-up\n\nSet up, manage, and streamline workflows for smooth operations](https://devrevu.reach360.com/share/course/d238d6fd-ab6a-41b3-a99b-44e1d2a8d221)\n\nExplore more courses\n--------------------\n\nDiscover more courses to expand your DevRev skills and continue your learning journey\n\n[![]()\n\nDevRev platform fundamentals\n\nYour first step to navigating and mastering
DevRev University
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such as Slack and Jira. Automations perform tasks within DevRev based on events, like responding to customer conversations and linking tickets and issues. [AirSync](./import) helps you bring data from external sources to DevRev and keep them in sync.\n\nWhile numerous snap-ins are available and more are in development, you can create your own using [DevRev APIs](https://developer.devrev.ai/about/for-developers).\n\n[PreviousIntroduction](/docs)[NextCore concepts](/docs/product/core)\n\n#### On
Computer by DevRev | DevRev
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workflows** that streamline ticket triaging and severity assessment.\n\n### AI-powered deflection at scale\n\nAI answering has stabilized around 32\xe2\x80\x9340% of all inquiries, with complex queries intelligently routed to human agents. **Computer CX Agents** for free vs. paid customers optimize deflection strategies for each segment, delivering tailored support while maximizing efficiency.\n\nDevRev has enabled us to streamline access to technical documentation, automate common developer
Descope streamlines support at scale with automation, AI, and unified collaboration
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workflow.\n\nNow, your workflow runs whenever a conversation or a ticket gets created and it\nassigns it to an AI agent, which handles the conversation. No brittle rules.\n\nFind below a detailed explanation of all the fields needed to configure in the\n"Talk to Agent" Step\n\n| Parameter | Type | Description |\n| --- | --- | --- |\n| agent | String | ID of the AI agent to use. Use the dropdown to select one. |\n| object | String | ID of the conversation or ticket where the agent operate.s |\n|
Conversational workflows | Workflows | Computer by DevRev | DevRev
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Action: Tasks that modify one or more objects in the system.\n* Control: Conditional (if-then) blocks to determine which actions to take based on an operand (variable) and an operator.\n* Delay: Wait to take an action.\n\nAI nodes\n--------\n\nWe provide several native AI nodes out of the box to enhance your workflows.\n\n**Spam checker**\n\nThe spam checker takes the ID of a ticket or object and determines whether the ticket or conversation is spam. You can use this output in your workflows as
Workflows | Computer by DevRev | DevRev
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systems\n\nDevRev : AI-powered search draws on past conversations and external data\n\nDevRev : Built-in AI can dedupe, cluster, classify, route, generate, and attribute information\n\nPylon : AI agents constrained to internal data only, no external system access\n\nCustom Workflows\n\nDevRev : AI decision nodes for intelligent workflow routing based on context\n\nDevRev : No-code workflow building with simple prompts and easy import capabilities\n\nDevRev : Track customer sentiment in
Pylon - Competitive - for the PLuG on website
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structured around two critical business dimensions: Products (Dev) and Customers (Rev). This architectural approach ensures that AI agents have comprehensive context when making decisions or taking actions.\n\nAgentic AI capabilities: DevRev provides both out-of-the-box agents and an Agent Studio to build, customize, deploy and manage agents. Users can instruct these agents in plain language to execute complex workflows autonomously, with agents capable of creating tickets, updating records,
DevRev Products and Agents
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\xe2\x80\x93 workflows for automation and sentiment-based prioritization\n* Computer Memory \xe2\x80\x93 unified knowledge graph\n* Knowledge base management with Smart Import capabilities\n* Team inbox for customer conversations\n* Automated ticket creation and management\n* Unified platform for conversations, tickets, and issues\n* Native DevRev-Jira integration\n* SLA management\n* Role-based authorization\n\nDevRev not just helped implement their Support app but also guided us in improving
Shipsy elevates logistics support with AI-powered automation and cross team collaboration
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library\n=======================\n\nWhen a workflow starts running, the action steps define which operations or\nprocesses occur and specify any data that needs to be transferred between\nblocks. Below is a list the action steps you can use.\n\nObject creation\n---------------\n\n| Operation | Description | Input Parameters | Output |\n| --- | --- | --- | --- |\n| Create Account | Creates a new account in DevRev. | * Account details like name, description, domains, etc. * subtype: (Optional)
Workflow action library | Workflows | Computer by DevRev | DevRev
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about\xc2\xa0[*vista*](https://docs.devrev.ai/product/vistas)\n\nworkflow\n\n:   A series of triggers, actions, and conditions designed to achieve a specific goal or outcome.\n:   Depicted as a flowchart or diagram, a workflow illustrates how various triggers and actions interconnect.\n:   Read more about\xc2\xa0[*workflow*](https://devrev.ai/docs/product/workflow-engine)\n\nworkspace\n\n:   The customer of a product or service.\n:   Read more
Glossary | Computer by DevRev | DevRev
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on the DevRev platform.\nA webhook can be thought of as a \xe2\x80\x98reverse API\xe2\x80\x99 that\xe2\x80\x99s driven by events rather than requests. While APIs are used to pull data from the system, webhooks are a mechanism for the system to push data to a pre-configured endpoint.\nWebhooks allow you to receive notifications based on events without having to explicitly make a request.\n\nWebhook workflow\n----------------\n\nYou must first set up an HTTP server that listens on a publicly
Webhooks | DevRev | Docs