DevRev AI support agent assistance chat assistance
ART-4172_KNOWLEDGE_NODE-4
automated and human-assisted service aims to improve response times, reduce workload on human agents, and enhance customer satisfaction.\n\nOur AI Support Agent is active on many DevRev surfaces ([www.DevRev.ai](http://www.devrev.ai/) | [https://app.DevRev.ai](https://app.devrev.ai/) | [www.support.DevRev.ai](http://www.support.devrev.ai/)) for your convenience.To have a better idea of what the DevRev Customer Support Experience is like, please reference the following:\n\n![]()\n\n### DevRev
DevRev Service Level Agreement
ART-15792_KNOWLEDGE_NODE-3
and coordinating across teams while syncing actions back to existing systems.DevRev\'s AI Agents\n\nDevRev sells the following AI agents:CX Agent (Customer Experience Agent)What is DevRev\'s CX Agent?\n\nAI agent to improve customer experience by resolving up to 85% of support tickets without human intervention.\n\nKey Features:\n\nIntegrates with every data source seamlessly:Connect to all your systems without complicated workflows. CX agent automatically processes structured and unstructured
DevRev Products and Agents
ART-13178_KNOWLEDGE_NODE-24
Agentic AI offers a proven solution.\n\n  1. Technical support improves with agentic AI capabilities. [DevRev\xe2\x80\x99s support](/support) agents diagnose and resolve technical issues by analyzing error reports, system information, and knowledge bases. They guide users through troubleshooting steps and automatically document resolution paths.  \nUnlike traditional systems, these AI agents leverage retrieval augmented generation to access information across multiple sources, delivering
Understanding Agentic AI: Capabilities and Implications for the Future
ART-15153_KNOWLEDGE_NODE-4
without expanding their team size.\n\nThe solution: Redefining support with DevRev\n--------------------------------------------\n\nDeepdub selected DevRev to transform their customer support through conversational AI and a comprehensive knowledge system. The implementation included:\n\n* Building an extensive knowledge base from existing information\n* Deploying PLuG live chat to make self-service the preferred choice\n* Creating automation for common support questions\n* Generating new
Deepdub scales global AI support with DevRev’s conversational platform and intelligent knowledge automation
ART-15792_KNOWLEDGE_NODE-9
information sharing and reporting by converging support, product and user data in one shared view.\n\nAutomated knowledge base management: AI agents remember successful resolutions and instantly apply them to future issues, reducing customer wait time.\n\nSource: [DevRev Support](https://devrev.ai/support)BuildWhat is DevRev Build?\n\nDevRev Build is a full-featured product development platform built for modern businesses and trusted by leading organizations\n\nKey Features:\n\nAuto-generate
DevRev Products and Agents
ART-1771_KNOWLEDGE_NODE-7
queries instantly, which frees up our human support agents to promptly address more complex issues.\n\n![]()\n\nAnkur ShresthaCo-Founder of Tough Trucks for Kids\n\nThe impact: Automation, scalability, measurable results\n-------------------------------------------------------\n\n#### Powerful AI automation\n\nDevRev\'s Conversational AI agent intelligently handles 85-90% of routine customer inquiries without human intervention, allowing the support team to focus on more complex issues that
ToughTrucksForKids.com achieves dramatic efficiency gains and customer satisfaction through AI-powered support automation
ART-15643_KNOWLEDGE_NODE-8
enough.\n\nDevRev\xe2\x80\x99s Agentic AI is fully integrated, which means our agents can Create, Read, Update, and Delete. So our AI doesn\xe2\x80\x99t just answer questions or summarize information; it creates tickets, updates records, and coordinates across teams, syncing those actions back to your existing systems of record.\n\nAnd finally, we\xe2\x80\x99re a partner who understands your needs - because we\xe2\x80\x99ve been there, too. Our founders built Nutanix and lived the problems that
DevRev Corp Narrative - for PLuG on website
ART-1987_KNOWLEDGE_NODE-25
Knowledge base, while keeping a support agent subscribed to conversations. If it cannot answer a certain query or you request it to connect to the team, it will redirect it to the default owner of the conversation.\n\nWhen looking for a source to inform its answer, it will prioritize the QA pairs, which are intended to serve as definitive answers to commonly repeated questions.\n\n![]()\n\nFor Computer to suggest articles, you need to add articles to your DevRev instance. Refer to
Turing AI agent | Computer for Support Teams | DevRev
ART-1027_KNOWLEDGE_NODE-9
workflows** that streamline ticket triaging and severity assessment.\n\n### AI-powered deflection at scale\n\nAI answering has stabilized around 32\xe2\x80\x9340% of all inquiries, with complex queries intelligently routed to human agents. **Computer CX Agents** for free vs. paid customers optimize deflection strategies for each segment, delivering tailored support while maximizing efficiency.\n\nDevRev has enabled us to streamline access to technical documentation, automate common developer
Descope streamlines support at scale with automation, AI, and unified collaboration
ART-1969_KNOWLEDGE_NODE-25
and development teams, driving product decisions through a precise understanding of customers' voices.\n\nComputer for Support Teams is an AI-powered tool for live chat and ticket management that fosters a *culture of support* in your company.\n\n\xf0\x9f\x8e\xa5 Video: Support Overview\n\n\xf0\x9f\x91\x89 Getting started\n-----------------\n\nThe most important first step in getting started with any DevRev app is to describe the structure of your product in\xc2\xa0[Trails](./parts). Because
Computer for Support Teams | DevRev
ART-15643_KNOWLEDGE_NODE-5
called DevRev Airdrop.\n\nWe then organize your information into a patented Knowledge Graph - a living network of data built around what matters most: your Products (Dev) and your Customers (Rev).\n\nThis graph powers our agentic AI. It doesn't just find information; it takes autonomous action. You give our agents instructions in plain language, and they can execute complex workflows on your behalf. Or, build your own agents with our agent builder - no coding required.\n\nFor example, when a
DevRev Corp Narrative - for PLuG on website
ART-4171_KNOWLEDGE_NODE-3
insights\n--------------------------------\n\n### Resolve tickets more efficiently with AI-powered assistance\n\n[Book a Demo](/request-a-demo)[Discover Turing AI](/agent-os)\n\nTuring AI identifies recurring patterns in support queries to suggest recommended next steps, similar tickets, and related articles so your agents are empowered to tackle every query\n\n![]()\n\nDevRev has centralized our workflows. Our team love it because it allows us to support our customers
Make customer support real-time and personalized
ART-1840_KNOWLEDGE_NODE-12
allowing customers to receive faster assistance\n* **20% decrease in operational costs**, driven by automation and AI-powered efficiencies\n* **15% shorter resolution cycles**, helping the team close tickets more quickly\n* **Higher agent productivity**, thanks to AI-suggested replies that reduce the time spent on drafting responses\n* **Improved customer satisfaction**, with accurate answers delivered through AI chat and a growing self-service knowledge base\n* **Deeper visibility through
Revolutionising health tech support: how Binah.ai cut response times by 50% with DevRev
ART-1987_KNOWLEDGE_NODE-24
(Beta)](#goaloriented-mode-beta)\n\n1. [Documentation](/docs)\n3. [Computer for Support Teams](/docs/product/support)\n[Turing AI agent](/docs/product/conversational-bot)\n\nComputer for Your Customers and Turing\n======================================\n\nUsing Turing, Computer can be used to deflect user queries in conversation or to suggest articles from your knowledge base for resolving tickets. It will try to answer customer queries based on the articles and QA pairs provided in the
Turing AI agent | Computer for Support Teams | DevRev
ART-15153_KNOWLEDGE_NODE-7
Q&As from completed support conversations, with over 2,000 AI-generated entries improving the knowledge base. When similar questions arise, customers receive immediate answers without needing human intervention.\n\n### Scalable solution for growth\n\nThe platform effectively supports:\n\n* 24/7 global support coverage\n* Tens of thousands of platform users through PLuG live chat\n\n### Minimized business impact\n\nBy connecting all their support information through DevRev, Deepdub provides
Deepdub scales global AI support with DevRev’s conversational platform and intelligent knowledge automation
ART-1969_KNOWLEDGE_NODE-28
engineers. To get a list of the available commands, type / in a conversation response text box.\n\n\xf0\x9f\x8e\xab Tickets\n---------\n\nThe benefit of Computer by DevRev is that conversations can be linked to support [tickets](../product/tickets), and tickets can be linked to build issues. This [linkage](../product/apps) means that all work can be traced back to customer concerns or requests.\n\nSlash commands are available in tickets to provide AI assistance to customer experience engineers.
Computer for Support Teams | DevRev
ART-15716_KNOWLEDGE_NODE-14
AI Bot \xe2\x80\x93 Turing\n\nYes! DevRev offers an AI-powered assistant called Turing , which can answer questions, suggest articles, summarize conversations, and more. You can read more about it in the documentation: [https://docs.devrev.ai/product/conversational-bot](https://docs.devrev.ai/product/conversational-bot)\n\n4.\xe2\x80\x82Difference Between Runnables and Features\n\nA feature is a unit of configuration or capability in the product, often representing a user-facing function or
Support queries related playbook
ART-1969_KNOWLEDGE_NODE-27
that provides the first line of response from articles uploaded into your knowledge base.\n\nYou can also customize the Plug widget to make announcements or highlight something to your customers.\n\n\xf0\x9f\x93\xa8 Inbox\n-------\n\nThe [Support Inbox](../product/inbox) is where conversations started by your customers appear\xe2\x80\x94whether they use Plug, email, Slack, or another integration.\n\nSlash commands are available in conversations to provide AI assistance to customer experience
Computer for Support Teams | DevRev
ART-16789_KNOWLEDGE_NODE-6
"Computer vs DevRev" "What\'s the difference between Computer and DevRev?" "DevRev rebranding"\n\nAnswer: Computer is DevRev\'s new unified AI teammate product. Computer is the base product that everything else builds on, with specialized apps like Computer for Support Teams, Computer for Builders, Computer for User Insights and specialized AI agent- Computer for Your Customers (Computer Customer Experience Agent) as add-ons.Q: What happened to DevRev\'s other products?\n\nAlternative
Computer General FAQs
ART-15507_KNOWLEDGE_NODE-22
supported by our DevRev SDK. The support chat feature can be shown as a modal screen from the top-most screen.\n\n```\n|  |  |\n| --- | --- |\n| 1 | DevRev.showSupport() |\n```\n\n### Create a new support conversation\n\nYou can initiate a new support conversation directly from your app. This method displays the support chat screen and simultaneously creates a new conversation.\n\n```\n|  |  |\n| --- | --- |\n| 1 | DevRev.createSupportConversation() |\n```\n\n### In-app link handling\n\nIn
Features | DevRev | Docs
ART-15792_KNOWLEDGE_NODE-5
automatically. Our self-learning system updates your knowledge base without manual intervention.\n\nSource: [DevRev CX Agent](https://devrev.ai/cx-agent)Search AgentWhat is DevRev Search Agent?\n\nBuilt on a secure, permission-aware knowledge graph, DevRev Search allows you to find all your company\'s information in one place, regardless of where or how it\'s stored, saving employees valuable time.\n\nKey Features:\n\nApp Integration: With DevRev you can integrate with all of your apps
DevRev Products and Agents
ART-1987_KNOWLEDGE_NODE-26
[articles](./articles) for more information.\n\nOnce you have added your knowledge base, Turing can be switched on in two modes: suggestion or auto-response. You can configure Turing in **Settings > Turing Answers** and turn on the **Turing Answers** toggle.\n\nSuggest-only mode\n-----------------\n\nComputer only suggests an answer to the user query. A support agent can accept or make edits to the answer, then send it to the user.\n\nContent-powered mode\n--------------------\n\nComputer
Turing AI agent | Computer for Support Teams | DevRev
ART-15616_KNOWLEDGE_NODE-12
support quality Feature Comparison Matrix\n\nFeature\n\nDevRev\n\nZendesk\n\nAI Agents with reasoning\n\n\xe2\x9c\x85\n\n\xe2\x9d\x8c\n\nIn-app AI Search\n\n\xe2\x9c\x85\n\n\xe2\x9d\x8c\n\nAI-powered clustering\n\n\xe2\x9c\x85\n\n\xe2\x9d\x8c\n\nVoice capabilities\n\n\xe2\x9d\x8c\n\n\xe2\x9c\x85\n\nCustom reports & dashboards\n\n\xe2\x9c\x85\n\n\xe2\x9c\x85\n\nWorkforce management\n\n\xe2\x9d\x8c\n\n\xe2\x9c\x85\n\nNative session analytics\n\n\xe2\x9c\x85\n\n\xe2\x9d\x8c\n\nBuilt-in Incident
Zendesk - Competitive - for the PLuG on website
ART-1027_KNOWLEDGE_NODE-5
centralized platform for its support team, enabling scalable, product-led support tailored for fast-growing, API-first companies. With DevRev\xe2\x80\x99s agentic AI capabilities, Descope shifted from manual triage to autonomous systems that learn, act, and continuously improve.\n\nKey solution pillars included:\n\n* A unified inbox integrating Slack, email, and in-app conversations\n* Automated journey orchestration to triage, route, and resolve issues with Computer CX Agents\n* AI workflows
Descope streamlines support at scale with automation, AI, and unified collaboration
ART-15618_KNOWLEDGE_NODE-15
behavior\n\nDevRev : AI-native architecture offering outcome-driven workflows and intuitive, conversational agents User Experience\n\nAgentforce : Multiple tabs, nested screens, fragmented multi-stage agent creation process\n\nDevRev : Consolidated actions, modern agent-first UX, single cohesive screen for agent building Learning Capabilities\n\nAgentforce : Manual improvements, no learning from real usage or customer interactions\n\nDevRev : Auto-learning by identifying knowledge gaps
SF Agentforce - Competitive - for the PLuG on website
ART-3038_KNOWLEDGE_NODE-8
accelerating both support and engineering workflows.\n\nBolt also began leveraging **Agent Studio for Computer**, introducing four specialized AI agents: one each for Merchants, Shoppers, Mobile App users, and Developers (via their documentation site). These agents allow Bolt to scale intelligent support and self-service across their dual customer base and technical ecosystem, while reinforcing DevRev\xe2\x80\x99s AI-native approach.\n\nOn the product and engineering side, Bolt now uses AI
Bolt unifies support and product to deliver seamless commerce
ART-1987_KNOWLEDGE_NODE-27
automatically replies to the user query before it gets assigned to support. It goes through the knowledge base (articles and QAs), generates an answer, and checks with the user if the answer is useful or not.\n\n* If Computer doesn't understand the query, it gives the user an option to rephrase the question and ask again.\n* If the user marks the answer as useful, Computer asks the user if they have more questions, then resolves the conversation.\n* If the user marks the answer as not useful,
Turing AI agent | Computer for Support Teams | DevRev
ART-4167_KNOWLEDGE_NODE-1
resolutions by up to 10x.\n\nComputer\xe2\x80\x99s customer experience agent is a problem solver that clears tickets with ease.\n\n### Next-gen customer support\n\nNext-gen customer support\n\nStart with Computer\xe2\x80\x99s battle-tested CX agent that has instant, accurate answers to customer questions.\n\n![]()\n\n### Take action\n\n### Build agent teams\n\nMeet your customers where they are, in your voice.\n\nTrain Computer on your brand\xe2\x80\x99s voice, no matter where you deploy it.
Computer for Your Customers: AI Self-Service Support | DevRev
ART-3012_KNOWLEDGE_NODE-0
b'Get-Reply Recommendations | DevRev | Docs\n\n[![]()![]()](https://developer.devrev.ai/)\n\nBeta\n\nBeta\n\nBeta\n\nSearch\n\n`/`\n\n[API Reference](/beta/api-reference/accounts/create)[recommendations](/beta/api-reference/recommendations/chat-completions)\n\nGet-Reply Recommendations\n=========================\n\nBeta\n\nCopy page\n\nPOST\n\nhttps://api.devrev.ai/recommendations.get-reply\n\nPOST\n\n/recommendations.get-reply\n\ncURL\n\n```\n|  |  |\n| --- | --- |\n| $ | curl -X POST
Get-Reply Recommendations | DevRev | Docs
ART-15510_KNOWLEDGE_NODE-9
(conversations) dialog supported by our DevRev SDK. The support chat feature can be shown as a modal screen from the top-most screen.\n\n##### \n\nThis functionality requires the SDK to be configured and the user to be identified, whether they are unverified or anonymous.\n\nTo show the support chat screen in your app, you can use the following method:\n\n```\n|  |  |\n| --- | --- |\n| 1 | DevRev.showSupport(successCallback, errorCallback) |\n```\n\n### Creating a new support
Features | DevRev | Docs
ART-1840_KNOWLEDGE_NODE-11
customers find answers faster.\n\nOne of the early \xe2\x80\x9cwow\xe2\x80\x9d moments for the team came when they simply input their website URL into Computer and instantly had a fully functional AI-based chatbot offering fast, human-like support, powered by their own public knowledge.\n\nData-Backed Transformation\n--------------------------\n\nAfter implementing DevRev, Binah.ai experienced measurable improvements across their support operations:\n\n* **50% reduction in response times**,
Revolutionising health tech support: how Binah.ai cut response times by 50% with DevRev